IT System Administrator, Endpoint Management – Matrix42/Empirum

Responsibilities

• You operate and monitor client infrastructures (Windows clients, endpoint management)
• You handle incidents and service requests at 2nd-level support
• You analyze faults, find sustainable solutions and document them clearly in the ticketing system
• You support the expansion of modern workplace solutions (e.g., Microsoft Intune)
• You automate recurring tasks, e.g., with PowerShell
• You further develop deployment, patch and client management processes
• You coordinate technical topics and changes directly with the customer
• You implement requirements in close collaboration with the team
• You contribute your own ideas to improve processes and services

Requirements

• You have completed IT training or have equivalent practical experience
• You have experience in IT operations or support (e.g., 2nd level, workplace environment or system administration)
• You are familiar with Windows client environments
• You have experience with endpoint management tools (primarily Matrix42, Empirum or similar)
• You work in a structured, solution-oriented way and enjoy tackling problems independently
• You speak fluent German (C1) and good English (B2)
• Ideally, you have already worked with Microsoft Intune (e.g., device management, policies, software distribution)
• You can implement basic automations, e.g., with PowerShell, or are interested in developing these skills
• You bring knowledge of Active Directory, Group Policies or endpoint security
• You know the basics of ITIL processes (e.g., incident, change or problem management)
• You are interested in modern workplace topics and want to develop further in this area

Core Competencies

Demonstrates expertise in operating and monitoring Windows client infrastructures, providing 2nd-level support, and implementing modern workplace solutions such as Microsoft Intune. Proficient in automating tasks with PowerShell and knowledgeable in ITIL processes, with strong problem-solving and communication skills in both German and English.