IT-Touchpoint coordinator (f/m/d) (part-/full-time)

English or German speaking candidates are welcome to apply.

Your tasks:

You will act as the onsite support Touchpoint coordinator for all topics related to End User Workplace service for our internal users. With a polite and professional demeanor, you will ensure the acceptance, analysis, and response to inquiries via walk‑in, tickets, and planned appointments, while maintaining a high‑quality service. Your responsibilities include management of hardware, continuous logging and documentation of inquiries and interactions in the relevant ITSM systems, as well as proper analysis and efficient escalation or resolution of these tickets. You should have the desire to continuously expand and deepen your knowledge.

Qualifications:

• Completed university degree or vocational training with an IT focus (e.g., (Business) Informatics; IT Specialist for System Integration)
• Excellent service orientation and strong communication skills in German and English (at least B1 level), both written and spoken
• Experience in onsite support/service Desk, ITSM tools, hardware management and support
• Good IT knowledge of Windows, Linux, Microsoft Office, video conferencing systems, and fundamental networking skills (TCP/IP, routers, firewalls)
• Great team spirit and flexibility to achieve goals and complete tasks
• Adherence to policies and procedures and upholding the organization’s values
• Experience with ITIL processes (certification desirable) and incident‑management skills
• Experience in project management, collaborating with service providers, and/or knowledge of stock‑exchange trading systems is an advantage

Benefits:

• Attractive salary package with many benefits including childcare facilities, meal allowance, job ticket, sport and recreational events
• Personal development through extensive further training opportunities
• A place in a dynamic and international team within EEX Group and Deutsche Börse Group
• A long‑term perspective in the constantly growing and evolving energy sector
• Bespoke onboarding plan

We encourage women to apply and develop their careers with us.