ITFM Project Manager

Overview

Our client, a global leader in the FinTech industry, is hiring a ServiceNow ITFM Product Manager to join the team on a contract basis in Bayern, Germany. The successful candidate will drive the delivery of their Native ServiceNow SaaS solutions, leveraging a blend of strong project management skills and advanced business analysis expertise.

Responsibilities

• Oversee the planning, execution and successful completion of multiple concurrent projects, ensuring alignment with scope, schedule and budget.
• Create and maintain comprehensive project plans, timelines and resource allocation strategies.
• Coordinate cross-functional teams, vendors and stakeholders to manage deliverables and dependencies.
• Lead meetings and calls confidently, capturing and communicating business requirements without constant technical support.
• Track and report on project progress, risks and issues to senior management and stakeholders.
• Develop and implement communication strategies to keep all stakeholders informed and engaged.
• Elicit and analyse business requirements through interviews, workshops and documentation review.
• Convert business needs into detailed functional specifications and user stories.
• Work closely with developers, solution architects, and QA teams to ensure accurate implementation.
• Document business processes, workflows and system interactions to support project execution and future enhancements.

Skillset

• Complete ServiceNow CSA (Certified System Administrator) training within the first 2 months.
• Complete all company-specific LMS training for proprietary applications.
• Participate in hands-on product demos, workshops and knowledge-sharing sessions.
• Strong understanding of ServiceNow ITFM and SaaS solutions.
• Excellent analytical and problem-solving skills, with the ability to translate business needs into actionable requirements.
• Exceptional communication and stakeholder management abilities, including leading meetings and workshops.