ITS Support Associate II, IT Services

Job Description Summary

As an ITS Support Associate, you’ll be the go‑to expert for Amazon’s global corporate employees, providing essential and exceptional on‑site technical support to ensure their productivity remains uninterrupted. Amazon’s ITS Support Associates are dependable, customer focused and committed to improving the IT experience for all employees.

ITS Support Associates have a solid understanding of IT standards, systems and equipment deployed throughout Amazon. They adapt quickly to new processes, communicate and guide both peers and non‑technical Amazonians on solutions that maintain productivity.

Your day will be filled with exciting challenges and opportunities to showcase your technical expertise. You’ll engage with Amazonians across various teams, owning and understanding their unique IT needs and providing personalized support. You will be a trusted advisor, a problem‑solver who takes initiative to diagnose, troubleshoot and resolve a wide variety of hardware and software issues by implementing successful solutions. You will guide and empower both technical and non‑technical Amazonians through the ever‑evolving digital landscape.

Key Job Responsibilities

• Provide on‑site, hands‑on support for hardware, software and IT peripherals, diagnosing, troubleshooting and resolving issues efficiently and escalating as needed.
• Determine appropriate procedures, accurately document actions or deviations to improve global service quality.
• Communicate and collaborate with customers, peers and internal teams through various channels to troubleshoot, resolve issues and implement solutions.
• Prepare hardware and manage IT asset inventories, track usage and conduct audits.
• Help train and onboard new team members and Amazonians.
• Grow and learn the latest technologies to stay ahead of the curve, continuously expanding knowledge and skills.

A Day in the Life

If you are not sure that every qualification on the list above describes you exactly, we’d still love to hear from you! At Amazon, we value people with unique backgrounds, experiences and skill‑sets. If you’re passionate about this role and want to make an impact on a global scale, please apply.

Benefits

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits vary by location, hours worked, length of employment, and job status such as seasonal or temporary employment.

About The Team

Our IT Services team is a dynamic and diverse group of passionate problem‑solvers who thrive on challenges and continuously push the boundaries of innovation. We foster an inclusive and collaborative environment where every voice is heard and every idea is valued. Join us and be part of a team that truly makes a difference in the lives of Amazonians worldwide.

Inclusive Team Culture

Here at Amazon, we learn and remain curious. Our employee‑led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We continuously raise the performance bar as we strive to become Earth’s Best Employer. We embrace curiosity and continuous learning, empowering you to grow personally and professionally through mentorship, knowledge‑sharing and career‑advancing resources, helping you develop into a well‑rounded professional.

Basic Qualifications

• High school diploma or equivalent
• Excellent customer‑facing skills
• 1+ years of technical experience in a corporate environment supporting Windows, Mac and/or Linux
• 1+ years of experience troubleshooting skills in a multi‑user high availability environment
• 1+ years of experience with PC hardware troubleshooting, repair, deployment, and liquidation
• 1+ years of computer networking experience
• Ability to identify and proactively resolve or escalate issues
• Willingness to learn and apply new procedures and technology
• Proficient in English

Preferred Qualifications

• Bachelor’s degree in Computer Science or IT related field
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry‑relevant certifications
• Experience with client, server and network services DNS, DHCP, OSI model and TCP/IP
• Experience with audiovisual, video conferencing or event support
• Experience in Active Directory and Windows Server backup solutions
• Understanding basic concepts of information security

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.

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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company – Amazon Deutschland Services GmbH

Job ID: A