Jnr. Customer Success Manager - German Speaking (m/f/d)

WHY VOIZE? BECAUSE WE’R MORE THAN JUST A JOB!

At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.

Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact.

Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.

As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!

YOUR MISSION: TURN LARGE AMOUNT OF ACCOUNTS INTO ONE SCALABLE SYSTEM!

As a Customer Success Manager on our Project Planning team, you'll own the customer journey from contract signing through go-live to early adoption for voize's smallest customer segment. You'll manage this portfolio as a pool: building the processes, playbooks, and HubSpot systems that let a small team responsibly and efficiently run a large number of accounts.

YOUR DAILY BUSINESS – NO TWO DAYS ARE ALIKE

• Run the pool, not just the inbox: Triage the team's shared inbox by urgency and impact rather than order of arrival, making sure the customers who need it most get attention first.
• Own the signing-to-training-delivered journey: Make sure every customer, for every product, has clear, tracked milestones and dates from contract signing to go-live—and that nothing slips through unnoticed.
• Build and improve the system, not just operate it: Continuously assess what data and event logs the team needs in HubSpot, close the gaps, and turn manual tracking into automated views and alerts.
• Design for scale: Create templates, playbooks, and automations so the pool can grow to more accounts without headcount growing at the same rate.
• Drive adoption beyond go-live: Monitor usage across the portfolio and run lightweight, scalable interventions for accounts that go live but don't fully adopt voize.
• Collaborate cross-functionally: Partner closely with CSMs, Sales/Account Executives, Support, and Solutions Engineering to unblock customers and keep the journey smooth.
• Shape the long-term model: Contribute to voize's roadmap for making parts of this segment self-service over time.

YOUR SKILLSET – WHAT YOU BRING TO THE TABLE

• A systems and process mindset: You default to "how do we make this scale for many accounts" rather than solving each case one at a time.
• Strong logical and analytical thinking: You're comfortable spotting patterns, gaps, and risks in data and turning them into simple, workable processes.
• Hands-on experience with a CRM (HubSpot preferred): You're comfortable working with properties, workflows, and reports—and improving them, not just using them.
• Prioritization instinct: You can manage a high volume of accounts and requests without becoming purely reactive.
• Customer Success, Support, or Operations experience is a plus, but we care more about your ability to think clearly about efficiency and process than about years of CS experience specifically.
• Fluent in German (C1), to support our German customer base, and a good command of English.
• Based in Germany, full-time.

OUR SUCCESS MINDSET – HOW WE WORK AT VOIZE

• Proactive problem solver: You anticipate where the system will break before it does.
• Fast-paced learner: You thrive in dynamic environments and adapt quickly.
• Ownership mentality: You take full accountability for the pool's outcomes—not just your own tasks.
• Collaborative spirit: You partner across teams to drive collective impact.

GROWING TOGETHER - WHAT YOU CAN EXPECT AT VOIZE

• We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving frontline workers more time for people
• We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely across Germany
• Become a co-creator of our success with stock options
• Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible
• You decide when you work best, that means flexible working hours and a good hybrid set-up.