Junior Account Manager (Germany)

Requirements

• 2-3 years experience in B2B Account Management, Sales or Business Development
• Entrepreneurial mindset, with a hunger for personal development and a passion for building lasting relationships
• Strong analytical as well as empathetic abilities to leverage in your communication towards customers
• You love the responsibility of being the face of Hive towards our customers and the point of intersection between internal and external stakeholders
• Fluent in writing and speaking in both German and English (C2)
• You have worked in a Start-Up, Software or SaaS company before; logistics experience is a plus
• We know - sometimes, you can’t tick every box. We would still love to hear from you if you think you’re a good fit!

What the job involves

• Consult our customers on their growth journey, jointly discover optimization levers, or prepare new product launches and market entries while owning the relationship with your own customer base end-to-end
• Build and maintain strong relationships with your customer base by serving as the connecting element between our customers and the Hive team; identify all relevant stakeholders & be in constant exchange with all decision makers
• Collect and analyze customer feedback closely with our product team to ensure we develop the best, most customer-centric software product in the market and thereby enable our customers to reach their goals
• Onboard new customers into the Hive software and processes together with our Onboarding team and make the first experience with Hive as one of the best that customers will not forget
• Join our pan-European account management team, and help deepen our customer relationships with some of the fastest growing direct-to-consumer brands across Europe