Junior Key Account Manager

Responsibilities

• Our Key Account Management Team focuses on managing and expanding customer relationships
• Our team is experienced in logistics, supply chain, and e-commerce, with strong analytical skills
• We collaborate with our customers, understand their unique needs, and guide them in expanding their business horizons with our bespoke solutions and cutting‑edge product innovations
• Managing a portfolio of e‑commerce accounts with a sales‑driven approach, with growing strategic responsibility
• Building accountability for client relationships, including supporting profit and loss management
• Ensuring SLA adherence, monitoring KPI variances, and evaluating customer satisfaction, with accurate internal reporting
• Identifying cross‑selling and upselling opportunities and supporting them from proposal to contract signing
• Developing sustainable, trust‑based client relationships to achieve high customer satisfaction

Benefits

• Flex your work: Our hybrid model lets you work remotely 60% of the time and enjoy our vibrant office 40% of the time. With our work abroad policy, you can work from nearly anywhere worldwide for up to two months each year
• Enjoy our vibrant workplace: You choose where you work best from our range of flexible working spaces. Take a break in our spacious lounge, get some fresh air on the balcony or at the terrace, or enjoy a game of table tennis, kicker, or PlayStation with colleagues
• Maximise your benefits: With our flexible benefits wallet, you will have a monthly allowance to purchase vouchers for top brands like Zalando and Spotify. You can also use your funds towards an Urban Sports Club membership, or BVG ticket. Also, you can get additional tax benefits for bike leasing via JobRad
• Find your balance: Need a moment of reflection or prayer? Our Relax Room offers a peaceful space. Plus, you can bring your children along—we have a dedicated Kids' Room to keep them entertained
• Build bonds beyond work: Our team knows how to connect and have a good time. From cooking events to watching football to company lunches and festive parties, our events allow us to share our different cultures and strengthen our bond as a team
• Boost your language skills: We offer German and English language courses to anyone looking to improve your communication skills and confidence. Your partner is also welcome to join our language courses
• Make work pawsome: We have a dog‑friendly office and welcome your furry friends, creating a joyful environment for everyone. And yes, colleagues will be happy for a chance to pet and cuddle your adorable dog
• Bring your best talent onboard: Recommend friends, acquaintances, or former colleagues you think would be an excellent fit for us. As a token of our appreciation, our Referral Program offers rewards of up to 3000 euros for successful hires based on your recommendations
• Hardware your way: You can choose between a Mac or Windows laptop and an iPhone or Android smartphone. We also provide a mouse, keyboard, and additional monitor to improve your home office setup. (The hardware provision may vary based on your responsibilities and department)

Qualifications

• Proficient in both German and English (C1 or above), with strong communication skills to build trusted client relationships
• Academic degree or equivalent qualification, ideally focusing on business, logistics, or transportation
• Strong interest in logistics, supply chain management, and e‑commerce, with the curiosity to build deep expertise quickly
• Strong affinity for numbers and data, with the ability to analyze relationships, prioritize tasks, and present findings clearly
• First experience in account management, customer success, sales, or a similar commercial role is a plus (ideally in e‑commerce or logistics)

If you meet the above qualifications and are excited about the opportunity to join our team, we encourage you to submit your application today. Please scroll down to submit your English CV.