Junior Sales Operations Specialist

Stellenbeschreibung:

Analyze sales trends, pipeline health, and conversion rates to identify opportunities for improvement
Issue timely temporary and permanent license keys to ensure customer system stability
Prepare and report monthly and quarterly analytics and dashboards
Support upkeep of regional pricing strategies
Collaborate with finance and sales teams to resolve discrepancies in orders, pricing, or contracts
Document system processes, business rules, and configurations
Maintain and optimize Salesforce CRM
Assist the sales team with booking new orders, ensuring accuracy and compliance
Perform regular data audits and cleansing activities
Develop and maintain Salesforce reports and dashboards
Support order processing workflows and approvals
Provide Salesforce user support, troubleshooting, and training
Partner with marketing, finance, product, and customer success teams
Drive governance of CRM usage for opportunity management
Assist in implementing Salesforce features and system enhancements

Requirements

Bachelor’s degree in Business or a related field
2-5 years of experience as a Business Analyst or similar role
Strong knowledge of Salesforce Sales Cloud
Hands‑on experience with Salesforce automation tools (Flow, Process Builder, Reports & Dashboards)
Strong analytical, problem-solving, and communication skills
Ability to work collaboratively with cross‑functional teams
Detail‑oriented with a proactive approach to system improvements
Written and spoken English and Spanish

Core Competencies

Demonstrates strong analytical skills and proficiency in Salesforce Sales Cloud, with a focus on optimizing CRM usage and enhancing system processes. Capable of collaborating effectively with cross‑functional teams to drive improvements in sales operations and reporting.