Key Account Manager – Digital Solutions for Workshops & Fleets (m/f/d)

You know how to retain clients, grow a portfolio, and close renewals — across the Eastern European and German markets?

PleaseFix is digitalizing commercial vehicle maintenance: online appointment booking, transparent communication, smart capacity planning. Less downtime, and a traditional industry finally modernized. To support our expansion, we're looking for a KAM to manage our key accounts across the Eastern European and German markets.

Your role

You take full commercial ownership of a portfolio of workshops and fleets across these markets. You build customer loyalty, negotiate renewals, and identify and close upsell and cross-sell opportunities (modules, extensions, upgrades). You drive onboarding, go-lives, and demos as adoption levers, analyze usage patterns to anticipate churn, and manage your pipeline in the CRM in close coordination with the sales, product, and support teams. Goal: growth and retention (Net Revenue Retention).

Your profile

• Experience in Account Management, Key Account Management, Sales, or Customer Success with commercial responsibility (upsell, renewals, revenue targets)
• Ideally in B2B SaaS, commercial vehicles, aftermarket, or automotive/truck repair
• Strong negotiation and closing skills, autonomy, results-driven mindset
• Excellent command of CRM and digital tools
• Fluent German and Polish (spoken and written) — essential to cover the market — plus ideally Russian or any other Central European language; good English for internal collaboration
• Willingness to travel and meet clients on-site

What we offer

Attractive compensation (base + performance-related variable), strong autonomy, direct client contact, and growth prospects within a fast-growing European SaaS environment.