Key Account Manager Vendor Logistics Strategy & Operations - Core Brands (m/w/d)

About this role

As Key Account Manager LH & Core Brands – Vendor Logistics Strategy & Operations, you will own and manage Lieferando’s most strategic and high-impact logistics local hero and core brands partners across Germany. These partners play a critical role in delivering high service quality at scale and driving long-term growth of our logistics network.

In this role, you will act as the single point of contact and full owner for your assigned key accounts — covering logistics performance, operations, and commercial topics end-to-end. You will ensure excellent service levels, strong operational execution, and sustainable partner development.

You will work closely with internal teams including Account Management, Finance, Product & Tech, Customer Service, and Legal, while being supported by specialized teams (e.g. Network & Pricing, Business Planning & Analysis, Compliance). This is a highly visible role with direct impact on Lieferando’s logistics performance and strategic vendor landscape.

These are some of the key ingredients to the role:

Key Account Ownership & Relationship Management

• Act as single point of contact for local hero and core brands partners 
• Build and manage senior stakeholder relationships on partner side
• Lead escalations and ensure alignment across all operational topics

Performance & Operational Ownership

• Monitor KPIs and drive continuous performance improvements with partners
• Identify operational gaps and implement structured action plans
• Ensure high service quality and operational excellence across regions

Strategic & Operational Development

• Identify and support growth opportunities (expansion, scaling, new cities/zones)
• Optimize cost structures and operational efficiency in collaboration with internal teams
• Contribute to operational partner development and portfolio steering

Cross-Functional Collaboration & Execution

• Collaborate with internal teams (Account Management, Finance, Product & Tech, Customer Service, Legal)
• Align with Business Planning teams on forecasting and capacity planning inputs
• Coordinate with Compliance to ensure regulatory adherence and contract alignment

Reporting & Governance

• Track and report performance, risks, and opportunities to senior stakeholders
• Maintain structured documentation of performance and action plans
• Ensure data accuracy and transparency across all relevant KPIs

What will you bring to the table?

• Strong professional experience in key account management, logistics, vendor management, or operations
• Proven ability to manage large, complex partners and senior stakeholders
• Strong analytical mindset with experience in KPIs, performance management, and data-driven decision-making
• Experience in strategic partnership development
• Ability to take full ownership and accountability for business outcomes
• Structured, proactive, and solution-oriented working style
• Experience in fast-paced environments such as delivery, e-commerce, logistics, or mobility
• Strong communication and stakeholder management skills across all levels
• Ability to manage multiple priorities and complex operational topics
• Willingness to travel occasionally within Germany
• Fluent in German and English

Our Offer

Just like a well-balanced recipe: your skills and our offer are a perfect match! With us, you can expect:

• Competitive Compensation: A salary package that recognizes your performance – complemented by an open feedback culture and regular performance reviews.
• Flexibility: A permanent employment contract with hybrid work options: three days per week in our Berlin-Kreuzberg office and two days working from the comfort of your home.
• ️‍♀️ Urban Sports Club Membership: For your work-life balance and a clear head in your daily routine.
• ️ Additional Perks: A monthly travel allowance of €59 and a €90 monthly Lieferando Pay credit to have delicious food delivered straight to your workspace.
• Company Pension: A company pension scheme with a 20% employer contribution.
• Diversity & Inclusion: A diverse and inclusive team with colleagues from over 99 nations, plus the opportunity to join our various communities and Employee Resource Groups (ERGs).