Key Account Service and Customer Projects Specialist (f/m/d)

Was uns stark macht? Unsere Mitarbeiterinnen und Mitarbeiter in 50 Ländern weltweit, die täglich mit Leidenschaft an innovativen Lösungen aus Wolfram und Molybdän für die Hightech-Welt arbeiten.

Unser Standort in Kempten ist das größte Vertriebs- und Logistikzentrum der Plansee Gruppe – hier werden Kunden weltweit mit Werkzeugen, Komponenten und Dienstleistungen versorgt. Außerdem sind hier konzernweite Funktionen in den Bereichen Personalwesen, Finanzen, Einkauf und IT angesiedelt.

Werden Sie Teil eines hochmotivierten Teams, das lokale Stärken in Kempten, Deutschland mit dem globalen Wissen und den Werten der Plansee Gruppe verbindet.

Become part of our international customer service team and play an active role in managing our global (key) accounts and implementing exciting customer projects. In this role, you will be the central point of contact between our international customers, internal departments and sales companies. If you enjoy organisation, communication and project work, then you've come to the right place!

• Creation, processing and monitoring of orders, quotations and contracts in an international environment
• Back office support for our global (key) account customers
• Project management of international customer projects
• Support for the field sales force and international sales companies (e.g. customer and market analyses, evaluations)
• Monitoring delivery times, adherence to deadlines and shipping processing, as well as processing returns and restocking, standing in for other administrators and performing special tasks as specified by the team leader

• Completed commercial training or comparable qualification
• Professional experience in international customer service or project management desirable
• Very good written and spoken English, other languages an advantage
• Confident use of MS Office and ideally experience with ERP systems (SAP)
• High service orientation, enjoyment of working in an international environment, strong communication skills, organisational talent and team orientation

Strong advantages:

• Collaboration with global customers and international sales companies
• Combination of customer service and project management with a high degree of personal responsibility

• Flexible working hours & home office option
• Professional and personal development through internal and external training
• Responsible tasks, a dynamic team and a very good working atmosphere

The position can be filled at any Ceratizit Group location throughout Europe.