KYB Operations Team Lead

• Lead and supervise a team of KYB analysts, providing guidance, coaching, and mentorship to ensure high performance, adherence to quality standards, and compliance with the EU Anti-Money Laundering Regulation
• Manage day-to-day operations of the KYB team, including workload distribution, task prioritisation, and resolution of operational issues, leveraging workflow automation tools and solutions to maximise efficiency
• Monitor team performance and productivity metrics (min. 86% pass rate), track KPIs aligned with both internal targets and supervisory expectations, and implement data-driven strategies to improve efficiency and effectiveness
• Oversee the end-to-end KYB due diligence process for new client onboarding and existing client reviews, ensuring timely completion and accuracy of KYB documentation and risk assessments in accordance with the CDD and EDD requirements for DiBa, Card and Liquidity business customers
• Drive the adoption and optimisation of technical solutions for KYB automation to reduce manual effort to implement and upgrade technical solutions and advanced analytics into KYB workflows to reduce manual work
• Oversee the implementation and maintenance of audit trail and regulatory reporting systems to ensure full traceability of KYB decisions, supporting both internal audit requirements and external supervisory examinations
• Support and coordinate responses to internal and external audits, regulatory examinations, and supervisory inquiries by maintaining comprehensive documentation, audit trails, and operational readiness
• Foster a culture of teamwork, collaboration, innovation, and continuous improvement within the KYC operations team, promoting technical upskilling and RegTech literacy across all team members

Benefits

• Learning & development budget
• Remote working allowance
• Free online yoga
• Referral program
• Mental healthcare service
• Public transport allowance
• Partial lunch reimbursement
• Additional vacation days
• Glasses for laptop work
• Fruits and drinks at the office
• Volunteering days

Communication Skills, Teamwork and Collaboration, Problem-Solving and Critical Thinking, Adaptability and Flexibility, Time Management, Emotional Intelligence, Leadership Skills, Change Management, Digital Literacy and Technology Adoption MindsetProven change management capabilities, with experience leading teams through regulatory transitions and technology adoptionKnowledge in data analytics and business intelligence tools (e.g., SQL, Snowflake, Tableau or similar) for performance monitoring and regulatory reportingFamiliarity with RegTech platforms and KYC automation tools, including automated screening systems, case management platforms, and perpetual KYC/KYB solutionsSignificant experience, at least 7 years in KYC compliance, AML investigations, or financial services with a proven track record of team leadership and strategic managementDepending on your level of experience, your responsibilities and scope of role will range. We don’t care much about fancy titles, but rather about real personal and professional development, as laid out in our learning framework. Let’s figure together out how you can contribute to our teamFluency in German and English is requiredDemonstrated experience managing regulatory change implementation and working within EU AML/CFT frameworksStrong leadership and people management skills, with the ability to inspire and motivate teams, drive change, and foster a culture of excellence and continuous improvementExcellent analytical and problem-solving abilities, with the capacity to assess complex issues, develop innovative solutions, and make informed decisionsStrong stakeholder management skills for cross-functional regulatory implementationBachelor’s or Master’s degree in Finance, Business Administration, Law, or a related field; advanced degree or professional certification (e.g., CAMS, CFE, ICA) is preferredUnderstanding of emerging technologies applicable to KYC, including AI/ML-based risk scoring, PEP/Sanction/Adverse media screening, and digital identity verificationComfortable working with AI tools, thinking critically about AI outputs, and contributing to a culture of responsible AI use. We expect you to demonstrate comfort with AI-assisted workflows and a willingness to continuously develop their AI capabilities as the technology evolvesIn-depth knowledge of regulatory requirements, industry standards, and best practices related to GwG, KYC/AML compliance, including AMLR (2024/1624), 6AMLD (2024/1640), AMLA supervisory framework, FATF Recommendations, FATCA, and GDPR