Lead Business Analyst – Alert Management, Observability Standards

Stellenbeschreibung:

Provide solutions that help attain business outcomes.
Responsible for rationalizing and governing all system alerts to ensure they align with department priorities, operational coverage models, and service reliability goals.
Define alerting standards, review and approve alerts before they are routed to the 24x7 Eyes‑on‑Glass Operations team, and establish a scalable approach to cataloging alert response instructions (runbooks/playbooks).
Operate at the intersection of the IT Operations Command Center (OCC), engineering/application teams, platform/monitoring tool owners, and service owners, ensuring alerts are actionable, prioritized, and paired with clear response guidance.
Establish and maintain a department‑wide alert rationalization framework that evaluates alerts for: business/service criticality and operational priority, actionability, signal‑to‑noise, and ownership.
Perform regular alert reviews to ensure alert quality, correct routing, and alignment with operational coverage.
Lead continuous improvement efforts to reduce alert fatigue while preserving detection of true incidents and high‑impact degradation.
Define and enforce alerting standards.

5+ years in IT Operations, SRE, Observability, Monitoring Engineering, or Incident Management
Demonstrated success reducing noise and improving actionability across enterprise alerting ecosystems
Experience with common monitoring/observability tools (e.g., Splunk, AppDynamics, Dynatrace, Datadog, Prometheus/Grafana, Azure Monitor, CloudWatch, ServiceNow Event Mgmt or similar)
Strong understanding of: Incident response workflows and operational coverage models (24x7 vs. business hours)
CMDB/service ownership concepts and dependency mapping
Standard operating procedures/runbooks and knowledge management
Excellent stakeholder management and ability to drive standards across teams.