Lead Collections Specialist

Responsibilities

• Assist management with the approval of collection department adjustments.
• Meet with payer representatives and vendors to address outstanding issues.
• Assist with documentation procedures, requirements for records and reporting compliance in accordance with state and federal rules and regulations and accrediting body’s conformance standards.
• Provide training and orientation to new employees.
• Review accounts with high balances to ensure timely billing, proper follow-up and accurate cash posting.
• Review problematic accounts to determine how to resolve for zero balance resolution.
• Run and record daily and monthly individual collector productivity reports for the manager.
• Document account activity in a timely manner.
• Ensure compliance with all state and federal billing regulations.
• Review system work list, reports and/or ATB on a daily basis to resolve accounts, which have not been paid within 30 days of claim submission.
• Identify and document trends of denials, provide documentation with data and offer suggestions for process improvement.

Requirements

• High School Diploma/GED
• 2 years Patient Accounting
• 1 year Hospital with Leadership Experience

Hard Skills

• patient accounting
• billing compliance
• documentation procedures
• cash posting
• accounts resolution
• productivity reporting
• trend analysis
• process improvement

Soft Skills

• leadership
• training
• communication
• problem-solving

Certifications & Qualifications

• High School Diploma
• GED