Learning Management System Manager

Stellenbeschreibung:

Manage the administration, governance, performance, and ongoing development of Crunch's Docebo LMS
Collaborate with internal stakeholders and the franchise network to drive LMS adoption and align learning programs with organizational objectives
Directly manage the Crunch Connected Administrator position and oversee day‑to‑day LMS operations
Serve as the internal subject matter expert for LMS functionality, configuration, reporting, integrations, and best practices
Translate business requirements into scalable LMS solutions and evaluate organizational and system changes
Ensure LMS structure supports acquisitions, new club openings, ownership changes, and organizational restructures
Monitor system integrations and ensure proper testing, validation, and reconciliation of data and processes
Escalate and resolve complex LMS issues involving multiple systems, integrations, or data sources
Maintain LMS vendor relationships and oversee contracts, invoices, and support needs
Lead LMS reporting strategy, advanced analytics, and dashboard development
Manage governance and accuracy of monthly course completion reporting, leaderboards, and recognition programs
Monitor completion rates and learner engagement to improve network‑wide performance
Recommend and implement platform enhancements improving scalability, efficiency, reporting, data quality, and user experience
Maintain SOPs and governance standards for LMS processes and projects
Support homepage improvements, communications, and gamification initiatives
Provide direction, coaching, and development for the Crunch Connected Administrator
Establish priorities, delegate responsibilities, and support knowledge transfer and escalation management
Contribute to cross‑functional initiatives

Requirements

Bachelor's degree in Adult Education, Business, Human Resources, or related field, or equivalent experience
1-2+ years of hands‑on Docebo LMS administration experience
Strong knowledge of LMS administration, including users, learning plans, groups, branches, roles, enrollments, reporting, and integrations
Proven ability to troubleshoot complex system issues and develop scalable solutions
Strong data and reporting acumen
Strong analytical, organizational, project management, and problem‑solving skills
Ability to assess risk and downstream impact when implementing system changes
Self‑motivated and curious, with the ability to independently solve problems and communicate issues proactively
Experience managing multiple priorities in a fast‑paced environment
Excellent communication, collaboration, and stakeholder management skills
Experience supporting large user populations and distributed organizations
Proficiency with Microsoft Office and Dropbox
Must be authorized to work in the US
Must not require employment sponsorship

Core Competencies

Demonstrates expertise in Docebo LMS administration, including configuration, reporting, and integrations, while effectively managing stakeholder relationships and driving LMS adoption across the organization. Possesses strong analytical and project management skills to enhance user experience and improve learning outcomes.