Logistics Operations Support (Mandarin and German Speaking)

Job Summary

The Operation Support Specialist at JD.com plays a vital role in ensuring the smooth and efficient execution of our e-commerce and logistics operations. This position acts as a critical link, providing essential support to various operational teams, resolving issues, and contributing to the optimization of processes.

Responsibilities

• Monitor and track operational metrics, identifying potential issues or deviations and escalating as necessary.
• Provide first-line support for operational inquiries, requests, and incidents from internal teams and external partners.
• Document and maintain operational procedures, guidelines, and troubleshooting guides.
• Collaborate with various departments (e.g., logistics, customer service, IT) to resolve operational bottlenecks and improve workflows.
• Assist in data collection, analysis, and report generation to support operational decision-making.
• Participate in the testing and implementation of new operational tools, systems, and processes.
• Identify opportunities for process improvement and contribute to the development of solutions.
• Perform ad-hoc administrative tasks and support special projects as required by operational leadership.
• Work onsite at Kasseler Str., 35418, Buseck

Minimum Qualifications

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• 1+ years of experience in an operations support, administrative, or coordination role.
• Strong analytical and problem-solving skills with an attention to detail.
• Effective communication skills in Chinese, and German.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.

Preferred Qualifications

• Work experience in e-commerce or logistics environment.
• Familiarity with operational software or systems (e.g., WMS, CRM) is a plus.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.