macOS Support Specialist,Germany

Type Full-time | On-site

Skills Troubleshooting , Problem Solving , Help desk & ticketing systems , Windows & macOS support , Basic Networking

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Full Time |On-site) "macOS Support Specialist" in Germany.

Responsibilities

• Provide technical support for macOS, including System Settings, user accounts, Terminal, and Recovery Mode.
• Troubleshoot performance issues, system crashes, boot failures, and software updates.
• Diagnose hardware problems and configure peripherals such as monitors, docking stations, and printers.
• Identify and resolve Wi-Fi, Ethernet, and VPN connectivity issues.
• Manage and support Apple devices through MDM platforms such as Jamf, Microsoft Intune, or Kandji.
• Provide support for Microsoft 365, Google Workspace, Microsoft Teams, Zoom, and Slack.
• Ensure devices remain secure, updated, and fully operational. Deliver reliable technical assistance and maintain a positive end-user experience.

Requirements

• Currently residing in or near Hamburg Germany
• Valid German / EU work authorization or work permit
• Several years of experience in IT user support or service desk environments
• Strong knowledge of IT hardware, software, and troubleshooting
• Excellent communication and problem-solving skills
• Ability to work independently and professionally in an onsite environment