Manager, Automation and Clinical Software Solutions

• Lead, mentor, and develop a team of Specialists across Hardware, Application Workflow, and Clinical IT domains for seamless integration of all solution components.
• Plan and monitor resource allocation and workload distribution to ensure efficient execution of multiple parallel installations and support, mitigating risks and resolving issues.
• Drive customer satisfaction by guaranteeing a smooth installation experience and effective Go-Live.
• Develop and maintain installation processes, documentation, and best practices to ensure consistency and operational excellence.
• Track performance metrics, analyze operational data, and implement improvement initiatives.
• Partner with Sales, Project Management, Local Service, Local Application Specialists to ensure readiness and successful project outcomes.
• Collaborate with other regional teams and global teams to share knowledge, share resources, align on standards, and implement new tools or technologies.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field; Master’s preferred.
• 5+ years in solution delivery of Automation/IT services, leading complex team, preferably multicultural distributed teams across EMEA.
• Ability to work effectively across diverse cultures and geographies with proven experience with complex installations (integrations, networking, security, data migration) and customer support operations.
• Familiarity with security frameworks (e.g., ISO 27001) and EMEA data/privacy regulations (e.g., GDPR).
• Very customer focused and has strong interpersonal and communications skills.
• Ability to influence others – ability to inform, convince, and persuade others to action on key initiatives.
• High energy, able to handle conflict.
• An independent worker, capable of operating in a fast-moving, ever-changing environment and able to effectively deal with difficult situations.
• High adaptability in a dynamic environment.
• Fluency in English and at least one of the big EMEA languages (Spanish, Italian, German or French). Additional EMEA languages are advantageous.