Manager, Business Optimization & Customer Implementation LLP / 4PL (f/m/d)

Job Overview

This role is responsible for managing and delivering the successful onboarding of customers into DP World’s European LLP / 4PL operations. It ensures awarded contracts are executed efficiently through structured implementation projects, clear stakeholder coordination, and strong customer engagement. Change management skills and experience are critical in any LLP / 4PL implementation, especially when customers outsource their logistics function for the first time.

The position can be based in Germany, Czech Republic (Prague), Poland (Gdansk/Warsaw) or Netherlands (Rotterdam).

How You Will Contribute

Customer Implementation Management

• Develop and execute implementation plans aligned to contract requirements.
• Coordinate cross‑functional teams including operations, IT, commercial, and product.
• Support system integration (EDI/API) and testing to ensure smooth electronic data exchange.
• Prepare SOPs, process flows, and reporting templates for operational teams.
• Serve as the key operational contact for customers during onboarding.

Project Management

• Monitor project milestones and proactively identify risks.
• Report progress to senior stakeholders and customers.
• Conduct post‑implementation reviews to capture lessons learned and improvement areas.

Change Management

• Lead As‑Is and To‑Be process mapping workshops with customer stakeholders.
• Assess change management risks and define a risk mitigation plan. Drive adoption of new processes and tools.

Continuous Improvement & Optimization

• Highlight process optimization opportunities within implementation activities.
• Contribute to regional best practice sharing and support initiatives to automate and digitize workflows.

Training and Development

• Coordinate training on customer requirements and IT systems.
• Coach analysts and junior team members in project delivery and process management.

Your Key Qualifications

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• 7–10 years of experience in logistics, freight forwarding, or supply chain, especially with lead logistics provider / 4PL, with proven exposure to customer implementation.
• Solid project management skills with the ability to plan, execute, and monitor customer implementation projects.
• Good knowledge of EDI and API standards, protocols, and supply chain visibility applications.
• Scope management skills to ensure the designed solution gets implemented.
• Strong organizational skills, with the ability to prioritize, plan, and manage multiple projects simultaneously.
• Hands‑on experience in documenting processes, preparing SOPs, and ensuring operational compliance.
• Demonstrated ability to work collaboratively with commercial, operations, and IT teams.
• Excellent communication skills with the ability to engage confidently with both internal stakeholders and customers.
• Goal‑oriented, team‑driven, and able to coach and mentor junior team members.
• Fluent in English; other European languages an advantage.

Compensation

DP World offers a market‑competitive compensation package.