Manager, Clinical Operations and Quality – RN Required

Responsibilities

• Lead and manage telehealth implementation projects from kickoff through go‑live.
• Develop and maintain project plans, timelines, workflows, and implementation documentation.
• Coordinate communication between internal teams and hospital stakeholders to ensure successful execution.
• Manage multiple implementation projects simultaneously while meeting deadlines and operational goals.
• Coordinate onsite implementation and training visits with hospital partners as needed.
• Support operational collaboration with physician recruitment, credentialing, and licensing teams when applicable.
• Review case logs daily for completeness and accuracy with same‑day clinician follow‑up when needed.
• Review all reported issues and communicate updates to hospital stroke coordinators in real time whenever possible.
• Review thrombolytic cases daily, identify delays or process improvement opportunities, and initiate root cause analysis for Door‑to‑Needle times exceeding benchmarks.
• Manage documentation requests from hospital partners and coordinate provider follow‑up promptly.
• Escalate hospital concerns, case reviews, or operational issues appropriately for physician leadership review.
• Collaborate daily with physician leads regarding ongoing quality initiatives and operational concerns.
• Prepare and report monthly stroke quality metrics by site, provider, and organizational trends.
• Participate in hospital stroke committee meetings and educational sessions.
• Coordinate educational lectures, mock drills, and Sevaro training initiatives.
• Assist in the development and maintenance of clinical workflows, protocols, and best practice guidelines.
• Support pre‑implementation meetings and onboarding activities for new hospital partners.
• Review stroke alert workflows, protocols, and order sets for quality improvement opportunities.
• Contribute to Sevaro’s Joint Commission accreditation maintenance by ensuring clinical workflows, case documentation, and quality processes meet or exceed applicable standards.
• Fulfill administrator on‑call responsibilities as assigned, ensuring continuity of operational support across all hours of service.
• Serve as a primary operational contact for Sevaro clinicians throughout their engagement with the organization.
• Address clinician questions, concerns, and operational needs while escalating issues appropriately.
• Foster strong clinician relationships through responsive communication and operational support.
• Own the day‑to‑day operational relationship with hospital partners from implementation through ongoing program management.
• Serve as the primary operational contact for hospital stakeholders.
• Coordinate onsite quality visits and service expansion initiatives.
• Collaborate with hospital leadership and clinical teams to optimize telehealth workflows and patient care outcomes.
• Provide educational resources and operational support to ensure successful program utilization.

Requirements

• Active RN License required.
• Bachelor’s degree in Nursing, Healthcare Administration, or a related clinical field.
• Minimum 3–5 years of experience in clinical operations or healthcare quality management, preferably within a stroke or neurology program.
• Minimum 2 years of demonstrated leadership or supervisory experience, with direct oversight of clinical or operational staff.
• Strong analytical, organizational, and communication skills with a proven ability to translate data into actionable improvement strategies.
• Ability to thrive in a fast‑paced, fully remote work environment with a high degree of self‑direction and professional accountability.
• Comfort with or curiosity about AI‑powered tools in healthcare, including clinical decision support, quality monitoring, and data analytics applications.
• Experience with Joint Commission accreditation processes, including survey preparedness and gap analysis.
• Familiarity with telehealth workflows, teleneurology programs, and clinical documentation standards.
• Project management experience, including leading cross‑functional or multi‑site initiatives.
• Proficiency in AI tools, DOMO, PowerBI, MS Office (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Forms, Slides).