Manager Digitalization & Projects Customer Service & Logistics DACH (m/f/d)

Job Description

Responsibilities

• Lead the DACH Customer Service & Logistics Digitalization, Electronic Data Interchange & Automation project agenda, Continuous Improvement initiatives and transformational projects
• Partner with Customer Service & Logistic leadership to support creating and executing the Customer Service & Logistics strategic agenda and translating strategic priorities into actionable initiatives and programs
• Managing Project governance for all Customer Service & Logistics DACH projects
• Managing DACH Customer Service & Logistics Project and Change management agenda: processes, ways of working, system landscape and related organizational set up
• Leading and coordination of Customer Service & Logistics DACH's KPI Management Control and Reporting System in alignment with central Management Control and Reporting System team
• Drive Business partnering with internal and external stakeholders
• Drive our Customer Service & Logistics Culture agenda
• Create a winning team that secures current and future by developing, coaching, delegating and leading a team that can drive the business agenda while giving them the opportunity to grow in the organization

Qualifications

• University or equal Master MA preference Supply Chain/Economics, Industrial engineering
• Business experience 10+ years in min 2 different Supply Chain and/or Commercial functions
• SAP, information systems and new digital tools (e.g., ML/AI), process design, standard operating procedures
• Project management experience 5+ years with internal and external business partners in minimum medium complex projects
• Proven strong Leadership/Negotiation and people management capabilities
• Great interpersonal, teamwork and communication skills
• Able to influence, negotiate and apply commercial acumen
• German and English language skills are mandatory

The role can also be offered on a part-time basis (80%+).

We particularly welcome applications from people with disabilities. For further support during the application process, please contact the local employee representation for people with disabilities at SBV‑

Relocation support available: No Relocation support available.

Mondelēz International is an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Regular

Customer Collaboration (CLD)

Customer Service & Logistics