Manager, Infrastructure Services

Responsibilities

• Implement and support key elements of the global endpoint management services for desktop/laptop/Mac computers.
• Responsible for supporting endpoint devices and users, covering remote management, patch management, software distribution, operating system deployment, network access protection, and hardware/software inventory efforts.
• Lead the introduction of new and innovative technologies to help increase employee productivity and engagement.
• Device Lifecycle Management
• Mobile Device Management (MDM)
• Unified Endpoint Management (UEM)
• Review and approve Endpoint related change management and other requests
• Interface with other teams for joint efforts
• Provide overall team leadership
• Provide consultancy and be technically proficient as an escalation point for issues
• Mentor, support, and develop other members of the department.

Requirements

• Bachelor’s Degree
• 5+ years of experience with endpoint management platforms (Microsoft Intune, VMware Workspace ONE, SCCM)
• 5+ years of experience with Mobile Device Management (MDM) and OS administration (Windows, macOS, iOS, Android)
• 5+ years of experience with Endpoint security fundamentals (encryption, EDR, antivirus)
• Bachelor’s Degree in Computer Science, Information Systems, or related business discipline
• Industry certifications such as Microsoft Certified: Endpoint Administrator Associate, CompTIA Security+, CISSP, or ITIL
• Advanced experience with Microsoft Intune, SCCM, VMware Workspace ONE, or JAMF
• Strong knowledge of Windows, macOS, iOS, and Android endpoint ecosystems
• Familiarity with Zero Trust security models and endpoint detection & response (EDR) tools
• Proficiency in automation/scripting (PowerShell, Python, Bash)
• Proven track record of leading endpoint management teams or projects
• Experience in policy design, compliance enforcement, and audit preparation
• Ability to manage vendor relationships and evaluate new endpoint technologies
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management abilities
• Ability to balance security requirements with user experience
• Experience in large-scale enterprise environments with thousands of endpoints
• Background in hybrid work enablement and secure remote access solutions.