Manager, Learner Labs

Responsibilities

• Serve as the functional and people leader for learner academic support labs
• Provide strategic direction, operational oversight, and faculty supervision
• Own the vision, performance, and continuous improvement of learner labs
• Supervise academic staff
• Manage resources
• Partner cross functionally to advance learner outcomes
• Lead design, launch, evaluation, and scaling of learner lab programs
• Provide direct supervision, coaching, and performance management for learner lab staff
• Support hiring, onboarding, training, and professional development of learner lab faculty
• Oversee scheduling and capacity planning
• Ensure efficient, compliant, and learner centered operations
• Present learner lab performance updates to senior leadership
• Collaborate with faculty, learner success teams, and other functions

Requirements

• Master’s Degree from an accredited institution is required
• Demonstrated two years of experience in an educational environment is required
• Competency in web-based communication, platforms as well as Microsoft software systems and tools is required
• Demonstrated familiarity with virtual reference services using chat tools, email, and videoconferencing software is required
• Demonstrated two years of supervisory experience preferred
• Demonstrated experience in resource development is preferred
• Demonstrated experience working in teaching or coaching is preferred

Core Competencies

Demonstrates strong leadership in managing learner academic support labs, with a focus on strategic direction, operational oversight, and faculty development. Proficient in utilizing web-based communication platforms and Microsoft software to enhance learner outcomes and ensure efficient operations.