Manager, Mainframe Production Control & DBA

Responsibilities

• Lead service delivery across multiple clients, overseeing claims configuration, provider setup, and adjudication logic to ensure accurate and efficient execution of business solutions
• Drive standardization and process improvements across the configuration lifecycle (design, build, test, deploy), improving quality, scalability, and operational efficiency
• Partner with account and product teams to forecast demand and align delivery capacity, identifying risks in workload, timelines, and performance and driving mitigation strategies
• Translate regulatory, benefit, and pricing requirements into configuration solutions, advising on impacts to adjudication and downstream processing
• Oversee financial and operational performance, including budgeting, forecasting, and cost optimization while maintaining SLA adherence and delivery quality
• Lead cross‑functional collaboration and client relationships, resolving escalations, supporting releases, and driving continuous improvement in configuration accuracy and turnaround times

Requirements

• 8+ years of experience in mainframe operations, production control, database administration, or related areas
• 3+ years of leadership or management experience overseeing technical or operational teams
• Strong knowledge of mainframe environments (z/OS), batch processing, and job scheduling tools (e.g., Control‑M)
• Experience supporting enterprise database platforms, including performance tuning, backup/recovery, and security management
• Proven ability to manage operational processes and incidents in regulated, high‑availability environments (Medicaid or government systems preferred)

Core Competencies

Demonstrates expertise in leading service delivery and operational performance in mainframe environments, with a strong focus on process improvement, configuration solutions, and cross‑functional collaboration. Proven ability to manage teams and drive efficiency in regulated settings, ensuring adherence to SLAs and quality standards.