Manager, Quality – Digital Systems

Responsibilities

• Serve as the primary business administrator for Veeva eQMS on behalf of Regulatory Quality Assurance.
• Manage and resolve system administration tickets requiring business-level intervention; triage and escalate as appropriate.
• Own access request intake and provisioning across RQA’s digital systems environments.
• Support Veeva release coordination through UAT, business approvals and communications, and production deployments.
• Maintain and continuously improve job aids, quick reference guides, and user-facing documentation for Veeva eQMS and integrated supporting tools, keeping materials current across system releases.
• Develop, prepare, and deliver reporting across functional areas.
• Provide authoritative guidance on Veeva vault configuration options in support of the businesses needs.
• Stay current on Veeva platform developments and GxP digital systems best practices.
• Independently represent the RQA Digital Systems team within enterprise programs and initiatives.
• Maintain clear ownership of workstream status and decisions.
• Coordinate with Pfizer Digital and cross-functional teams to support enterprise quality data integrity and system continuity efforts.
• Execute periodic data extracts and reporting tasks in support of regulatory and quality operations, ensuring accuracy, timeliness, and appropriate documentation.
• Proactively identify opportunities for meaningful process improvement and digital transformation within RQA’s quality systems operations.

Requirements

• Bachelor’s degree in Life Sciences, Information Systems, Computer Science, or a related field with 5+ years of relevant industry experience; advanced degree preferred.
• Hands‑on Veeva Vault eQMS experience, including configuration, administration, and working knowledge of vault object relationships and shared configuration dependencies.
• Demonstrated knowledge of AI‑enabled tools, automation, or advanced analytics, with experience implementing AI to improve processes and increase efficiency.
• Experience in a GxP‑regulated pharmaceutical or biotech environment with demonstrated understanding of quality management system processes.
• Proven ability to operate autonomously and collaboratively on complex, cross‑functional work.
• Strong analytical and problem‑solving skills; able to assess the downstream impact of system changes and translate business needs into actionable system decisions.
• Excellent written and verbal communication skills; able to produce clear documentation, user‑facing guidance, and stakeholder‑ready reports.
• Experience with data reporting tools and/or data extraction (e.g., SQL, Spotfire, Power BI, or equivalent).