Manager Quality & Vigilance (m/f/d)

Become a Manager Quality & Vigilance (m/f/d)

Location: Kleve, Germany (NRW)

Shape quality. Take ownership. Make a difference for patients.

About Medline

With over 43,000 employees worldwide, Medline is one of the leading companies in the healthcare industry.

Our Mission

• Improve patient care
• Deliver innovative, practical medical products
• Provide sustainable and safe solutions for clinical environments

Your role as a leader

As a Manager Quality & Vigilance (m/f/d), you will take on a key role within the QARA team in the EMEA region. You will actively shape the future of our Complaint Handling and Vigilance function — strategically, operationally, and most importantly, together with your team.

Your mission – where you make a real impact

• Lead, develop, and coach a team of Complaint & Vigilance Specialists
• Own the end-to-end complaint handling process — from intake to evaluation and reporting
• Ensure full compliance with all regulatory requirements (e.g., EU MDR)
• Continuously improve processes, tools, and workflows
• Collaborate closely with cross‑functional stakeholders (QA, Regulatory, Clinical, Product Management)
• Act as a key contact for authorities and support audits and inspections
• Establish and monitor relevant KPIs to ensure transparency and high quality

What you bring

• Degree in a scientific, technical, or medical field
• Several years of experience in the medical device industry, ideally in Complaint Handling / Vigilance
• Leadership experience, ideally across multiple locations
• Strong knowledge of relevant regulations (e.g., ISO 13485, MDR 2017/745)
• Structured, analytical mindset and strong problem‑solving skills
• Excellent communication skills and confidence in interacting with authorities
• Fluent English; additional languages are a plus

Why you’ll enjoy working at Medline

We believe that leadership is built on trust, development and collaboration.

We actively support your growth as a leader.

What you can expect

• Ownership & Impact – you actively shape processes, structures and your team
• International Collaboration – work in a globally connected environment with high relevance
• Personal & Professional Development – we actively support your growth as a leader
• Attractive Benefits – flexible working arrangements, 30 days of vacation, company pension scheme, additional benefits of an international company

Purpose‑driven role

Your work directly contributes to patient safety.