Manager Sales Operations

As Manager, Sales Operations, you lead a small team of analysts to support key customer accounts, manage forecasts, and coordinate order fulfillment. You balance hands-on account support with people leadership to boost customer satisfaction and on-time delivery. You collaborate closely with Sales, Planning, Supply Chain, Engineering, Manufacturing, and Customer Service to align demand with operations. This role offers growth into leadership while staying operationally involved, within FormFactor’s high-tech manufacturing environment.

• 30 days of vacation
• flexible working hours
• home office
• remuneration package
• share in company’s success
• international environment

• Lead, coach, and develop a team of Sales Operations Analysts
• Provide day-to-day guidance, prioritization, and support to team members
• Assist with onboarding, training, and performance development
• Promote best practices and consistency across customer account management activities
• Serve as the first point of escalation for operational customer issues
• Support key customer accounts and provide operational leadership for assigned customers
• Partner with Sales Account Managers to manage ongoing customer activity
• Build effective relationships with customer procurement, operations, and engineering teams
• Ensure timely communication regarding order status, delivery schedules, and supply commitments
• Help resolve customer concerns and coordinate issue resolution across functional teams
• Support the sales forecasting process and drive forecast accuracy
• Review customer demand trends and communicate changes to internal stakeholders
• Partner with Planning to align customer forecasts with capacity and production plans
• Ensure CRM and forecasting systems are maintained accurately
• Assist in developing reports and metrics to support business decisions
• Oversee daily order management activities for assigned accounts
• Monitor backlog, customer orders, delivery schedules, and order changes
• Ensure customer requirements are accurately reflected within internal systems
• Coordinate with Customer Service, Planning, and Operations to support timely execution
• Escalate risks that may impact customer commitments
• Serve as a liaison between: Sales, Planning, Supply Chain, Engineering, Manufacturing, Customer Service
• Participate in account reviews, demand meetings, and operational reviews
• Help drive alignment between customer expectations and operational capabilities
• Support continuous improvement initiatives that improve efficiency and customer experience
• Coordinate operational activities related to new product introductions
• Track key milestones and support customer qualification timelines
• Partner with Engineering, Manufacturing, and Sales teams to ensure readiness for production ramps
• Monitor progress and communicate potential risks

• Bachelor's degree in Business, Supply Chain, Engineering, or related field
• Multiple years of experience in Sales Operations, Customer Operations, Supply Chain, or related business functions
• Prior leadership experience, project leadership, or mentoring experience preferred
• Semiconductor, manufacturing, or high-tech industry experience preferred
• Experience working directly with customers and cross-functional teams
• Familiarity with Salesforce, Oracle, ERP systems, and forecasting processes

• Demonstrated ability to lead and influence others
• Strong customer service and relationship management skills
• Solid analytical and problem-solving abilities
• Salesforce
• Oracle
• ERP systems