Manager Service (m/f/d)

Responsibilities

• Management and further development of the technical service division for laser systems
• Planning, coordinating, and supervising service calls (installation, maintenance, repair)
• Management and scheduling of service technicians (in-house and field service)
• Analysis and optimization of service processes and costs
• Point of contact for escalations and complex technical issues
• Close collaboration with sales, development, and production
• Establishing and maintaining long‑term customer relationships
• On‑site process support for customers
• Training and professional development of service personnel

Qualifications

• A degree in a technical field or a technical vocational qualification with additional training
• Several years of professional experience in technical service, ideally in the field of laser systems or comparable high‑tech industries
• Strong knowledge of:
  • Laser technology
  • Control and automation technology
  • Troubleshooting complex systems
• Experience working with ERP and ticketing systems (e.g., SAP, ServiceNow)
• Knowledge of project management
• Strong customer focus and understanding of service
• Analytical and solution‑oriented thinking
• Excellent communication skills (even in stressful situations)
• Strong organizational skills and ability to prioritize
• Initiative and decisiveness
• Very good German and English language skills
• Willingness to travel

Benefits

• Responsible and challenging tasks in an exciting working environment
• Attractive prospects for personal and professional development
• Flexible working hours and a pleasant working atmosphere
• Benefit program for company shares
• Possibility of hybrid working