Manager, SMB Outbound

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

Behind every new SMB merchant we win is a Hunter team that's coached to close. You'll lead a market Account Executive SMB Outbound team, delivering new-logo acquisition targets while continually improving lead quality, conversion, productivity and handoff to Account Management. It's as much about coaching people as it is about the numbers on the board.

Job Description:

Essential Responsibilities:

• Lead and manage functional projects and programs.
• Partner with internal teams to analyze business trends.
• Recommend best practices for business or process improvements.
• Acquire, manage, and expand relationships with small and medium-sized merchants.
• Utilize specialized expertise to identify and resolve issues.

Minimum Qualifications:

• 5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

What You'll Do

• Set clear acquisition priorities and coach CL5 and CL6 Hunters to deliver target outcomes.
• Own pipeline health, forecast quality, conversion and individual performance across the team.
• Partner with the Partner, DBM and sales teams to improve lead volume and quality.
• Spot performance issues early and step in with focused coaching or process interventions.

What You'll Bring — Minimum Qualifications

• 5+ years of relevant experience and a Bachelor's degree, or an equivalent combination of education and experience.

Core Capabilities We're Looking For

• A hands‑on sales coach who sets clear expectations, diagnoses individual development needs, and improves performance through specific, targeted coaching.
• Uses conversion and pipeline data to identify constraints, challenge forecasts, and keep the team focused on what matters.
• Builds productive cross‑functional relationships,with Partner, sales tech and demand‑generation teams to improve shared outcomes.
• Designs practical improvements to lead‑allocation, qualification or handoff, and measures whether they actually worked.

Nice to Have — Preferred Qualifications

• Experience managing acquisition or new‑business sales teams, ideally in a partner‑led or channel model.

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in‑person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice‑based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates.