Manager, UK/I Customer Success Management

Manager, UK/I Customer Success Management

The Role

As a Manager of our UK/I Customer Success team, you will be responsible for hiring, training, coaching, and managing a team of new and established Customer Success Managers in a fast-paced and rapidly changing environment. In this role, you will work closely with Customer Success leadership to help build a team of world-class CSMs, while executing and improving customer retention playbooks. As part of our customer success-focused, results-driven organization you’ll be responsible for maintaining a high standard of customer experience and driving sustainable, long-term customer value. We are looking for someone that is effective, adaptable, flexible and analytical and that can help lead our CSM team as we expand our footprint in the region.

This role is available in the UK with an option for @office, @flex, or @home

In this role you’ll get to:

• Manage approximately 8-10 members of the CSM Team<...