Manager – Vet Services Training and Education

Stellenbeschreibung:

Provide leadership, direction, and training for Vet Services education matters across the department, NSC/SSC, and field
Participate in long-term business planning to grow the core services business
Create high-impact, guest- and pet-focused learning curricula with practical hands-on learning, classroom presentations, and digital assets
Lead in-person training and ensure successful execution of online training courses for new and existing Vet Services partners
Track onboarding training progress and completion for Vet Services roles
Partner with Talent Development and external vendors to develop learning assets and provide content, feedback, and business signoff
Collaborate with NSC organizations to drive key initiatives through successful, on-time field deployment
Analyze people performance, sales, and expenses to identify opportunities where learning solutions may help
Participate in field clinics to understand partner and guest experiences and identify best practices and training opportunities
Co-create the long-term learning strategy and roadmap and prioritize learning opportunities
Serve as subject-matter expert for learning deliverables and align programs across organizational functions and operational units
Create and maintain reporting and analysis for Vet Services training and education
Develop reports analyzing productivity and retention by store, district, zone, region, and company
Ensure compliance with legal, regulatory, quality, safety, and product-specific requirements
Collaborate with Field Leadership and HR to create consistent onboarding and continuing training programs across regions
Provide oversight and direction for partner training and education
Ensure Vet Services team members remain current on products, trainings, and programs and have required training materials

Requirements

College degree in a related field and 5 years of equivalent or relevant training and education experience
Licensed or Registered Veterinary Technician certification preferred
Strong strategic business skills
Strong leadership skills
Strong and effective communication skills
Ability to work with and influence cross-functional teams
Extensive experience in a high sales and service training environment
Prior experience leading organizational change and championing a service culture
Knowledge of training documentation systems/methods
Knowledge of adult learning theories, including assessments and competency-based training
Ability to meet deadlines and fact-check information
Excellent observation skills and attention to detail
Working knowledge of MS Office
Ability to drive/facilitate decisions
Ability to work remotely

Core Competencies

Demonstrates expertise in developing and executing training programs for veterinary services, with a strong focus on adult learning theories and compliance with regulatory standards. Proven ability to lead cross-functional teams and drive strategic business initiatives in a high sales and service environment.