Managing Consultant Print (m/f/d)

Beginn

TheEnd User Computing (EUC) departmentis dedicated to providing employees with the best possible IT experience. Whether it’s laptops, desktops, mobile devices, or virtual desktops, this team ensures that everyone has the tools they need to work effectively.

To strengthen our Printing team, we are looking for an experienced Managing Consultant (m/f/d) with in-depth expertise in diverse Office print technologies, Managed print solutions and printer OEMs who is able to define and implement the global print strategy, roadmap, operational organization and capabilities.

The position can be filled in Germany or Poland.

Your responsibilities:

Print strategy and service governance

• Drive operational governance for global Office print services, ensuring efficient end-to-end service delivery in line with industry best practices.
• Define and continuously improve service performance by reviewing metrics, SLAs, major incidents, escalations, ticket trends and transformation initiatives.
• Advise leadership on print strategy, risk exposure and investment decisions, translating technical data into clear business and financial insights.

Solution optimization and lifecycle management

• Develop harmonized print solutions across business segments to improve efficiency, standardization and user experience.
• Establish, maintain and own a single source of truth for the print solutions and device landscape, including deployments, contracts, utilization, reconciliations, refresh schedules and lifecycle management.

Reporting, stakeholder management and collaboration

• Implement executive print reporting, management dashboards and stakeholder-specific reports that provide actionable insights.
• Build strong governance and effective collaboration with internal teams, business stakeholders, partners, OEMs and other relevant dependencies.

Quality, risk and financial management

• Establish best practices for knowledge and quality management. Proactively manage risk, security and compliance topics by conducting assessments and minimizing audit exposure, penalties and unplanned expenditures.
• Own cost optimization and financial management activities, including budgets, forecasting, investment planning, chargebacks, rationalization, reharvesting, cost avoidance and savings.

Qualifications

• Bachelor's degree in technical discipline or Business Management, other non-technical degree or equivalent combination of education and experience
• At least 8 years of experience in leading print services in global organizations with diverse print technologies
• In-depth expertise in print technologies, hardware, and solutions (e.g., Managed Print Services, FollowMe, SAP printing)
• Excellent stakeholder reporting and data presentation skills
• Proven ability to effectively collaborate with cross-organizational teams, multi-cultural projects and partner
• Expertise in vendor/OEM governance, contract negotiations and performance management
• Analytical thinker with very good inter-personal skills and the ability to work independently
• Business-fluent proficiency in German and English (written and spoken)