Marine Field Service Coordinator

Unternehmensübersicht

Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, services, and solutions for the LNG and industrial gases industry. We are a subsidiary of Nikkiso Company Ltd, headquartered in Tokyo, Japan, with over $1.5B in annual revenue, more than 8,000 employees worldwide, and publicly traded on the Tokyo Stock Exchange.

Nikkiso Cryogenic Services (NCS) is an industry leader in the provision of services to the industrial gas and air separation industries, enhanced oil recovery operations, marine, clean energy, and alternative fuels markets. The company has a portfolio of innovative solutions and cutting‑edge technology, and its products are designed to enable safer, greener, and more sustainable operations.

Übersicht

Reporting to the Director Marine Operations, the Field Service Coordinator serves as the operational hub between customers, field technicians, and internal teams. The role ensures that service requests are handled efficiently, resources are allocated correctly, and all documentation and communication are accurate and timely.

Verantwortungsbereiche

• Plan, prioritize, and assign service tasks to field engineers based on skills, availability, and location.
• Serve as the main point of contact for customers regarding service appointments, updates, delays, and follow‑ups.
• Create, track, and close work orders; ensure all required information, parts, and documentation are included.
• Collaborate with logistics, sales, and technical support to ensure smooth service delivery.
• Monitor engineers workloads, travel routes, and equipment needs to optimize efficiency.
• Maintain accurate service records, prepare daily/weekly reports, and ensure compliance with company standards.
• Address scheduling conflicts, urgent service needs, or customer concerns quickly and professionally.

Kompetenzen

• Operation Coordination and Planning – Ability to effectively plan, prioritize, and coordinate service activities.
• Customer Service Orientation – Demonstrate a strong commitment to delivering high‑quality service and maintaining positive customer relationships.
• Communication and Information Management – Ability to communicate clearly and manage the flow of critical service information across teams.
• Problem Solving & Decision Making – Asses operational issues and respond quickly to maintain service continuity.
• Collaboration and Cross‑Functional Coordination – Work effectively with multiple internal teams to ensure seamless service execution.
• Attention to Detail and Data Accuracy – Maintain a high level of accuracy in service documentation and operational records.
• Adaptability and Prioritization – Effectively manage shifting priorities in a fast‑paced service environment.
• Technical and Industry Awareness – Demonstrate working knowledge of field service operations and technical service environments.

Qualifikationen

Education And Experience

• Excellent written and verbal communication skills in English (Advanced level), including business and legal vocabulary. Other languages are a plus.
• Bachelor’s or master’s degree in mechanical engineering or a related field is advantageous.
• Five or more years of experience managing a field service team to deliver optimum customer service.
• Experience in bidding/proposal preparation and the ability to read and understand bid/specifications from both technical and commercial perspectives.
• Quick learner capable of building strong personal relationships with customers.
• Excellent communication skills, both written and verbal; field report writing.
• Good working knowledge of Microsoft Office, including Word and Excel.

Work Environment

This job operates in a professional office environment. The role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones.

Physical Demands

The employee is regularly required to speak and hear. Visual abilities required include close vision and the ability to adjust focus. Duties may involve lifting files, opening filing cabinets, bending or standing on a stool as necessary.

Other Duties

Additional duties may be assigned as necessary. This job description is not comprehensive and may change at any time without notice.