Marketing Operations Lead

Responsibilities

• Own the end-to-end project management of the MOPS roadmap across all four strategic themes.
• Establish and maintain a unified delivery plan with clear milestones, dependencies, and ownership.
• Facilitate sprint planning, stand-ups, retrospectives, and cross-team syncs.
• Manage Jira setup, task tracking, and operational alignment across teams.
• Coordinate workstreams across Marketing Analytics, MarTech, and Data Operations.
• Partner with initiative leads on transformational marketing data and technology projects (e.g., CDP, MAP, Data Infrastructure) to ensure timely delivery.
• Identify and escalate blockers, risks, and resource constraints to leadership.
• Develop and maintain dashboards and progress reports for leadership visibility.
• Support quarterly business reviews (QBRs) and roadmap updates.
• Ensure documentation of Level 2 tasks, milestones, and dependencies.

Requirements

• 5+ years of experience as a Scrum Master, Project Manager, or Program Manager in a marketing, data, or technology environment.
• Proven experience managing cross-functional programs involving marketing technology (e.g., Salesforce Data Cloud, Marketing Cloud, Snowflake, Clay).
• Strong understanding of agile methodologies, sprint planning, and backlog management.
• Excellent communication, facilitation, and stakeholder management skills.
• Experience with Jira, Confluence, and project tracking tools.
• Ability to manage multiple concurrent initiatives and drive accountability across teams.

Hard Skills

• project management
• agile methodologies
• sprint planning
• backlog management
• data infrastructure
• marketing technology
• task tracking
• dashboard development
• reporting

Soft Skills

• communication
• facilitation
• stakeholder management
• accountability
• cross-functional collaboration

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