Medical Advisor – Patient Support

This Is What You Will Do

The goal of the Medical Advisor Patient Support (PS) is to focus on patient needs for the continued improvement of patient services and healthcare management tools for a better patient outcome in Germany. The Medical Advisor Patient Support (PS) will be responsible for ongoing management of patient services, patient materials and healthcare tools. A flexible amount of time will be allocated to develop and continuously maintain the highest scientific and medical expertise especially in areas which affect Alexion and be acknowledged internally and externally as an expert in these areas. The position will seek to improve the brand and company perception in the mind of patients and their families, treating physicians, and associated healthcare professionals.

You Will Be Responsible For

• Support the design and implementation of patient services, based on patient’s insight at country level, aligned with other patient facing functions (e.g. Medical Advisors, MSLs, Patient Advocacy Team) and in cooperation with relevant global counterparts and external stakeholders as well as managing vendors


• Responsible to ensure that Alexion is capturing the voice of the patients and striving to find efficiencies of scale and scope for patient support programs


• Bring expertise in new technology and innovative ways to support patients through their patient journey


• External facing interactions with patients, HCPs and other stakeholders, where appropriate, generate insights on the needs of patients in Alexion-relevant indications and translate this knowledge into patient programs, patient materials and healthcare tools for patients


• Adequately understand and make correct interpretations of their needs within the context of the German health care system


• Responsible for the presentation and validation of programs with patients in collaboration with patient advocacy teams to ensure creation of meaningful programs


• Ensure patients receive a compliant, ethic, meaningful and valuable program that is tracked with appropriate quality checks (focusing on compliance to Alexion SOPs, local regulation, data privacy, and PV reporting).


• Lead training and continuous education on Medical Affairs topics, mainly but not limited to patient’s support programs and associated SOP and procedures to all relevant Alexion staff direct or indirectly involved on these programs, such as nurses and healthcare providers.


• Participate actively in Brand Teams to capture internal stakeholder’s insights


• Effective in influencing and decision making both internally and externally


• Maintain a high level of knowledge of and appropriately implement current local pharmaceutical regulation in conjunction with Regulatory Affairs and ensure implementation of Alexion policies and procedures.


• Participate in the review and approval of new and update local SOPs and associated documents for patient programs, including but not limited to PSP


• Ensure timely and informative scientific/medical exchanges with external customers and internal partners, which accurately reflect scientific data, in accordance with compliance policies and procedures as well as with legal and ethical standards.


• Coordinate the timely and appropriate response to internal and external Medical Information enquiries in your region, utilizing global medical information resources and in line with local regulatory requirements.


• Support the implementation of medical affairs practices to assess new indications, the treating community, patient pathways, diagnostic practices and management strategies in relevant disease areas.


• Support the development and drive implementation of a local Medical Affairs and Patient Support Plan and strategy, to support best clinical practice and the overall corporate objectives.


• Attend appropriate national and international meetings and congresses to gather intelligence, assist personal education, ensuring to utilize these opportunities to develop relationships with important stakeholders.

You Will Need To Have

• Relevant scientific degree (medical degree is a plus)


• 3+ years in biopharmaceutical/pharma related industry or clinical expertise with patient facing position or medical knowledge


• Excellent communication skills (oral and written)


• Fluent in German and English, both spoken and written


• Excellent organizational skills and ability to work independently


• Strong personal initiative and functioning well as part of a cross-functional team


• Excellent knowledge of pharmacovigilance, compliance and local regulations

We Would Prefer For You To Have

• Experience and knowledge of Quality Systems, SOPs


• Good collaboration/influencing skills


• Knowledge of medical and commercial activities in the industry


• Understanding of Patient Support Programs and its regulations


• Previous experience in a rare or ultra-rare disease environment is a distinct advantage

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.