Member Engagement Specialist

Stellenbeschreibung:

Engage and enroll eligible health plan members in Tuesday Health’s supportive care services.
Educate members on Tuesday Health’s service offerings and support ongoing engagement.
Utilize telephonic outreach and engagement strategies to contact members and schedule a clinical assessment visit.
Effectively communicate Tuesday Health services, overcome objections, and answer questions.
Connect members to services available to meet their needs during the initial outreach.
Provide ongoing telephonic customer service to members and their caregivers.
Initiate creative strategies to facilitate member contact.
Maintain performance accountability around member enrollment and participation and achieve performance targets.
Adhere to Tuesday Health information security and privacy requirements.
Leverage reporting and dashboards to prioritize outreach to members.
Successfully meet and/or exceed engagement targets.

Requirements

Minimum of three (3) years of experience in an outreach, contact center, or customer service role, preferably in healthcare
Highly organized, detail-oriented and self-driven with the ability to work independently and as part of a team
Demonstrated ability working in a matrixed environment
The ability to communicate effectively and persuasively is required
Exceptional verbal communication skills, and effective presentation skills
Discretion and adherence to upholding patient information.
Experience with CRM platforms or Electronic Health Record systems (EHR/EMR) is preferred
Leadership, communication, collaboration, and problem-solving skills
Strong alignment with Tuesday Health’s core values: (1) We put members first (2) We lead with integrity; (3) We embrace different perspectives; (4) We nurture authenticity; (5) We deliver
Bi-lingual, Spanish preferred

Core Competencies

Demonstrates expertise in member engagement and outreach within healthcare, utilizing effective communication and customer service skills to meet performance targets. Proficient in leveraging CRM platforms and adhering to information security and privacy requirements.