Member of Client Operations, Fiat (Wire/ACH Operations)

As a Member of Client Operations, Fiat (Wire/ACH Operations) you are responsible for supporting the day‑to‑day processing and reconciliation of client cash movements. In this role, you ensure an excellent operational experience by reviewing client transactions in a timely and accurate manner. You will become intimately familiar with the operations of our clients and their use of our platform. You will have a full understanding of our fiat operations, as well as the regulatory and operational considerations of each step. You will work closely with your Client Operations teammates to ensure processes and procedures are developed and continuously refined.

In this role you will:

• Service institutional clients by managing operational tasks, developing and executing operational processes in support of our clients needs, and performing transaction reviews and approvals.
• Execute and monitor the daily processing of client cash deposits, withdrawals, and transfers, primarily via wire and ACH.
• Perform timely and accurate reconciliation of cash accounts.
• Investigate and resolve operational inquiries and issues related to cash transactions.
• Ensure all processes adhere to established procedures and internal controls.
• Maintain a strong understanding of relevant regulations, including Reg E and Dodd‑Frank rules.
• Collaborate with cross‑functional teams, including Client Experience, Sales, Compliance, and Product, to develop operational solutions to complex client requests.

Technical Skills:

• Experience supporting operational needs of institutional clients in a financial services setting, with a familiarity with U.S. Anti‑Money Laundering (“AML”) requirements
• Maintain an understanding of traditional financial services, products and strategies as required to provide support to Anchorage clients and the goals they have to implement their own strategies.
• Capable of navigating and learning various systems and tools such as Salesforce, JIRA, Looker.
• Ability to execute the end‑to‑end processing of fiat operations for institutional clients. This includes receiving, verifying, and reviewing Wire/ACH operations accurately and in a timely manner.

Complexity and Impact of Work:

• Demonstrate a keen ability to adapt and learn quickly as business strategies evolve and new products and tasks are introduced.
• Collaborate with others to create internal presentations, reporting, and/or participate in projects to enhance internal processes, or contribute to the development of new tasks.
• Contribute to delivery of day‑to‑day results on core tasks with some direction.
• Identify and elevate risks to the organization and to clients to management.

Organizational Knowledge:

• Ability to learn the strategy of Anchorage to support its successful implementation through operational excellence.

Communication and Influence:

• With guidance, ability to engage with other team members, communicate the status of work and share information that impacts other colleagues, manager, and team managers or leads.
• Contribute to discussions within the team to improve processes and productivity, and thoughtfully convey information and insights with impact when working with other teams to address project & issues.
• Communicate with internal counterparties in a clear, articulate, and solution‑oriented manner.

You may be a fit for this role if you have:

• 2‑4 years of experience in banking operations, with a focus on wire processing (Domestic/International).
• Knowledge of payment systems.
• Demonstrated knowledge and experience with Automated Clearing House (ACH) transactions.
• Understanding of financial regulations, specifically Reg E and Dodd‑Frank rules.
• Strong attention to detail and a commitment to accuracy.
• The ability to meet established deadlines and work effectively both independently and as part of a team.
• A proactive and enthusiastic attitude with a desire to learn about the digital asset industry.
• Experience supporting institutional client operations in financial services, or another heavily regulated industry.
• A keen ability to adapt and learn quickly as business strategies evolve and new products are introduced.

Bonus points if:

• Working knowledge of SWIFT
• NACHA certifications
• Wire callbacks

Anchorage Digital is an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. Anchorage Digital considers qualified applicants regardless of criminal histories, consistent with other legal requirements.

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