Membership Support Advisor (M/W/D)

bWould you like to join Europe's leading premium health and wellness group? /bbrOur team members are the ambassadors of our business and we are on the lookout for a passionate Member Support Advisor - * Hub Location* to join our team!brYour role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service.brBased at a hub within our *CLUBNAME* David Lloyd Club, you will work as part of a team focused on providing outstanding service and support to our members. This role is based in one of our Membership Hubs, with working hours of either 9:00-17:00 or 10:00-18:00, offering a consistent and structured working pattern.br*This role is located at our ...... membership hub* brbWe create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential /bbrOur perks: ulliFree Club Membership for you and your family! /lili50% Discount on food and drinks. /liliDiscounts on Swimming, Tennis Lessons, and Personal Training. /liliOpportunities for Career Advancement through internal training and development. /liliWagestream App: Get paid on demand! /liliAccess to our Benefits Suite. /li /ul About you: ulliExperience in outbound calling and handling customer queries is essential. Previous experience in a call centre environment would be desirable /liliExceptional customer service skills /liliA drive to hit targets /liliResilient with the ability to thrive in a fast-paced environment /liliExcellent communication and organisation skills /liliYou will need to be within a reasonable commuting distance of the hub, as this position is fully office-based. /li /ulbJoin us and help us create a thriving and inclusive culture. Together, we're more than a Club! /bbrMembership Germany