Mentor – Performance Coach

Responsibilities

• Partner with our Success and Training teams to guarantee VA success with their client during their first 90 days
• Reduce the overall number of VAs in their care being released due to VA performance, VA training, and Poor Customer Management
• Reduce the overall number of VAs in their care resigning from BVA
• Increase the number of VA referrals to our recruiting team
• Increase client satisfaction with their VA
• Increase VA satisfaction at BVA and improve overall well-being
• Become a standard for BVA culture and ethics

Requirements

• A tenured VA who has proven to support the same client for more than 12 months
• No past disciplinary actions with clients and has not been flagged for any performance related issues
• Must provide a positive letter of recommendation/endorsement from current client
• Must provide a positive letter of recommendation/endorsement from CSC or CSM
• Must provide a positive letter of recommendation/endorsement from 2 Brivity VA peers
• Must Meet minimum time doctor productivity % in current role over the last quarter
• Loves Brivity and Brivity VA, loves their job, and wants to be our greatest advocate
• A good person / does the right thing no matter what / has integrity in life and work
• Has attention to detail
• History of effectively managing and coaching your client(s)
• Enthusiastic about helping and developing others
• Consistently demonstrates HEALTH at BrivityVA (Hard Work - Extraordinary Results - Accountable - Leaders - Teamwork - Humble)

Soft Skills

• Enthusiastic
• Supportive
• Advocacy
• Teamwork