Microsoft-CRM Functional-Manager

Stellenbeschreibung:

MSD CRM Functional Manager

Job purpose

A D365 CRM Functional Manager is a position that combines the roles of implementation specialist and functional lead in one having knowledge of multiple CRM modules (Sales, Service and Marketing).

Your client responsibilities

Work on CRM engagements to design and implement the next generation solutions
Be involved in analyse and design phases of a project
Responsible for collaboration with client teams to understand the business requirements and translate it to solutions.
Execute & participate in application design sessions and make solution recommendations
Ensure project documentation are completed and reviewed
Deep knowledge of configuring and customizing CRM application
Basic understanding of Integration & Data Migration methods/tools within D365 CRM
Ensuring that design is in line with the business requirements
Work cooperatively in a team environment
Remain flexible on changing workloads

Your people responsibilities

Building a quality culture
Foster teamwork and lead by example
Training and mentoring of project resources
Participating in the organization-wide people initiatives

Key skills

Minimum 10+ years of CRM Configuration & Customization experience in enterprise business application and delivery
Must have strong project implementation and working experience in D365
Must have done worked on large transformation programs in onshore offshore delivery model
Must have worked on client facing engagements
Must have done at least one end to end implementation with functional design
Experience in agile delivery and deployment, continuous integration and build processes
Familiar with relational database concepts and SQL
Strong analytical and problem solving skills; ability to work creatively in problem solving environment
Excellent written and verbal communication skills
BE/B.Tech./MCA/MBA with a sound industry experience