Mid-Market Account Management Team Lead

Mid-Market Account Management Team Lead (Restaurant Growth & Commercial Strategy)

Location: Berlin, Germany (Hybrid / Office-based expectation)

Industry: Food Delivery / Marketplace / Tech Platforms

Level: Team Lead / Mid-Senior Leadership

About the Role

A global marketplace and food delivery platform is seeking a Mid-Market Account Management Team Lead to drive growth, retention, and commercial performance across a portfolio of restaurant partners in Germany.

In this role, you will lead a high-performing team of Account Managers responsible for expanding mid-market restaurant partnerships, improving partner engagement, and delivering sustainable revenue growth.

You will operate as both a commercial leader and people manager , translating data, market insights, and business strategy into clear execution plans for your team.

Key Responsibilities

• Lead, coach, and develop a team of Mid-Market Account Managers
• Drive performance management, capability building, and career development
• Establish strong team operating rhythms and accountability frameworks

Commercial Performance

• Own mid-market account management performance, including growth, retention, and revenue targets
• Drive adoption of platform products and commercial solutions among restaurant partners
• Ensure structured account planning across key restaurant partners
• Support strategic partner conversations including QBRs, growth planning, and upsell opportunities
• Act as escalation point for complex partner issues

Data-Driven Growth

• Use data insights to identify performance gaps and growth opportunities
• Translate analytics into actionable commercial strategies for the team

Cross-Functional Collaboration

• Partner with Sales, Operations, Product, Marketing, and Territory teams
• Align mid-market initiatives with broader regional and national priorities

Scalable Growth Frameworks

• Build and implement repeatable commercial playbooks
• Standardise best practices across account management and partner growth

What You Bring

• 5–10 years of experience in Account Management, Sales, Customer Success, or Commercial Leadership
• Proven experience leading or coaching commercial teams
• Strong background in B2B or marketplace-driven environments
• Excellent commercial acumen with a focus on growth, retention, and revenue expansion
• Strong analytical mindset with ability to use data for decision-making
• Experience in strategic account planning and stakeholder management
• Ability to work cross-functionally in fast-paced, high-growth environments
• Strong communication and leadership skills

Preferred Strengths

• Experience in food delivery, e-commerce, or platform-based businesses
• Strong understanding of mid-market or SMB-to-enterprise scaling dynamics
• Experience building sales or account management playbooks
• Fluent in German and English

Why This Role Matters

• Direct ownership of mid-market restaurant growth strategy
• High-impact leadership role shaping commercial execution across Germany
• Opportunity to build scalable systems that drive long-term partner success
• Strong cross-functional visibility within a global tech organisation
• Hybrid/office-based role in Berlin
• High autonomy with leadership accountability
• Strong cross-functional collaboration across global teams