MIU MIU Client Advisor (m/f/d)

We are seeking a passionate and dedicated Client Advisor (m/f/d) to join our dynamic team in the Miu Miu Department Store in Berlin KaDeWe. As a Client Advisor, you will embody the essence of Miu Miu, ensuring that every customer interaction reflects our commitment to excellence.

Responsibilities

• Welcome and serve the customer, providing an excellent in‑store experience at all times.
• Maintain and develop client relationships through an individual approach, leveraging CRM and digital tools.
• Be proactively engaged in cross‑selling with all departments and maximize sales opportunities to achieve individual sales targets and KPIs.
• Stay up‑to‑date with fashion trends and competitors.
• Demonstrate brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display to a high standard, complying with company operational guidelines and stock procedures.
• Contribute to maintaining a high level of security and preventing product theft.

Knowledge and Skills

Excellent communication and interpersonal skills with the ability to connect with a diverse clientele. Strong sales and negotiation skills, with a track record of meeting and exceeding sales targets. Passion for luxury fashion trends and an understanding of the luxury retail market.

Fluent spoken German and English expected.

Inclusive Work Environment

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to building a fair and respectful workplace for all.