Network Management Specialist – Last-Mile Delivery

Stellenbeschreibung:

Position: Network Management Specialist – Last-Mile Delivery

About iMile

iMile is an international e-commerce logistics and last-mile delivery company, operating in over 30 countries worldwide. With strong expertise in cross-border e-commerce, iMile provides reliable, flexible, and technology-driven last-mile delivery solutions.

Job Summary

We are looking for an experienced and results-driven Network Management Manager to manage and optimize our last-mile delivery network in Germany.

The role will be responsible for developing and maintaining a high-performing delivery network, managing delivery partners and service providers, optimizing network capacity and costs, and ensuring strong operational performance across all stations.

Key Responsibilities

Network Planning & Optimization
Develop and optimize the last-mile delivery network based on business growth, shipment volume, geographic coverage, and operational requirements.
Analyze current network capacity and identify opportunities for network expansion, consolidation, or restructuring.
Support the opening, relocation, and optimization of delivery stations.
Station & Delivery Network Management
Monitor the operational performance of delivery stations and identify performance gaps.
Develop improvement plans for underperforming stations and follow up on implementation.
Ensure sufficient delivery capacity during peak seasons and periods of rapid business growth.
CSP / Delivery Partner Management
Develop and maintain relationships with external delivery partners and CSPs.
Support the sourcing, onboarding, evaluation, and development of delivery service providers.
Monitor partner performance against agreed KPIs, including delivery quality, productivity, capacity, attendance, and cost.
Take corrective actions and develop improvement plans for underperforming partners.
Cost & Performance Management
Monitor network operating costs and identify opportunities for cost reduction and efficiency improvement.
Establish and analyze key operational KPIs and provide regular performance reports.
Use data analysis to identify operational issues and drive continuous improvement.
Cross-functional Collaboration
Work closely with Operations, Finance, HR, Procurement, and Business Development teams to ensure network capacity meets business requirements.
Coordinate with local station teams to ensure smooth implementation of network strategies.
Provide management with regular updates on network performance, risks, and improvement plans.
Project Management
Lead network-related projects, including new station launches, network expansion, capacity planning, and operational optimization.
Manage project timelines, resources, and implementation risks.

Requirements

Bachelor’s degree or above in Logistics, Supply Chain Management, Business Administration, Operations Management , or a related field.
5+ years of experience in logistics, last-mile delivery, network management, or operations.
Experience in managing delivery stations, transportation networks, or external delivery partners/CSPs .
Strong understanding of the German last-mile delivery market .
Proven experience in KPI management, cost optimization, and operational improvement .
Strong analytical and problem-solving skills with the ability to make data-driven decisions.
Excellent project management and stakeholder management skills.
Strong communication and negotiation skills.
Fluent German and English ; additional languages are a plus.
Willingness to travel within Germany when required.

Preferred Qualifications

Experience with CSP/vendor sourcing and contract negotiation .
Experience managing a large-scale delivery network across multiple cities or regions.
Familiarity with route planning, delivery optimization, and logistics performance systems .
Strong knowledge of Excel, Power BI, or other data-analysis tools.