Onboarding Consultant I, SMB - Bilingual Thai

Role overview

This role focuses on guiding small and mid-sized restaurant operators through the onboarding of a cloud-based point-of-sale platform. The consultant owns the customer relationship from purchase through go-live, working independently under an Onboarding Manager to meet monthly activation targets and deliver a smooth implementation experience.

Responsibilities

• Partner with restaurant owners during the go-live phase, building onboarding plans that balance quality, timeline, and budget.
• Conduct remote site assessments to determine networking requirements ahead of installation and relay those needs to project resources.
• Lead training sessions for the full restaurant staff on configured workflows, emphasizing labor cost, food cost, table turn time, and guest experience.
• Document POS installations remotely, noting adherence to or deviations from established best practices.
• Manage a portfolio of onboarding engagements simultaneously, often 80 or more restaurants in a region.
• Provide remote post-go-live support, troubleshooting issues and delivering follow-up training during the customer's first days of usage.

Requirements

• Full professional fluency in both Thai and English.
• Background in the restaurant or hospitality industry.
• Three or more years in a role responsible for customer satisfaction and business operations, such as a restaurant general manager.
• Demonstrated ability to operate independently and juggle competing priorities in a fast-changing environment.
• Track record of meeting or exceeding performance goals.
• Strong communication, organizational, and influencing skills.

Nice to have

• At least one year of hands-on experience with a point-of-sale system, ideally in a service-industry setting.
• Familiarity with Salesforce CRM.
• Prior work in the technology sector or for a SaaS company.
• Experience in training, teaching, or instructional design.

Benefits and work setup

Compensation is presented in geographic pay zones, ranging from approximately $55,000 to $80,000 USD depending on location. The organization uses a hybrid working model that combines in-person collaboration with individual flexibility.