Operations design and Development Manager

Stellenbeschreibung:

Operations Design and Development Manager

JOB PURPOSE

The Operations Design & Development Manager is responsible for leading and delivering white-space projects across their full lifecycle—from initiation and planning through execution, monitoring, and closure—while ensuring technical excellence, operational readiness, and seamless customer technical onboarding. This role acts as the central point of coordination for project teams, collaborating closely with cross‑functional departments, stakeholders, and vendors to ensure all projects are completed on time, within budget, and to the required quality standards. In addition, the role supports the sales process by developing technical solutions, designing white-space layouts, and providing expert guidance to ensure customer requirements are accurately translated into viable, compliant, and operationally aligned solutions.

KEY ACCOUNTABILITIES

Oversee project execution to ensure quality standards and deliverables are met
Lead project planning, scheduling, and resource allocation to ensure on time delivery
Prepare progress reports and maintain accurate project documentation
Manage stakeholders and maintain clear communication across all project phases
Monitor project budget, control costs, and ensure financial compliance
Identify risks, implement mitigation strategies, and resolve issues proactively
Understand customer requirements and take responsibility for the overall solution presented to the business and customer
Work closely with Account Managers to produce comprehensive solutions, including layouts and costs, for sales opportunities. Considering timing, site location, and product sets
Collaborate closely with Operations, Design and Construction, and other departments to build comprehensive technical solutions
Support the technical classification of opportunities
Work with Bid Management and Sales to develop solutions that meet both customer requirements and AtlasEdge business needs and respond to RFP (Request for Proposal), ensuring timely replies
Manage technical items and questions during face‑to‑face meetings or calls with customers
Deliver clear explanations of AtlasEdge’s product portfolio
Comprehend clients’ operational business needs, including factors shaping their business and challenges they face, to ensure AtlasEdge effectively meets those needs

Site Expertise and Operational Collaboration

Develop expert understanding of AtlasEdge sites, including capacity (space and power)
Appreciate how a given site can further develop or expand
Ensure operational teams agree on all proposed solutions
Maintain high‑level knowledge of upcoming sites in the AtlasEdge portfolio

Proficiency in Software

Using tools for planning, scheduling, tracking, and reporting (e.g., Microsoft Project, Jira, Asana, Trello)

Preferred Qualifications

Bachelor’s degree in computer science, Information Technology, electrical engineering or an equivalent qualification
Proven experience (5 years) in managing Data Centers’ projects, demonstrating increasing responsibility
Strong understanding of project management methodologies
Experience with project management software and tools
Excellent leadership, communication, interpersonal, and negotiation skills
Ability to effectively manage and motivate cross‑functional teams
Strong problem‑solving and decision‑making abilities
Ability to work under pressure and manage multiple projects simultaneously
Experience in customer‑oriented roles
Very good written and spoken German and English
Coordinate internal meetings with key stakeholders to address operational/service issues, gain buy‑in for solutions, and work collaboratively to resolve problems promptly. Escalate to the Service Design Senior Manager and/or VP, Client Services when necessary
Identify compliances and deviations in customer requirements against current AtlasEdge product offerings