Operations Manager, Germany

About Us

Blue Wireless is the first global service provider of wireless network solutions. We are laser‑focused on LTE/5G technologies and embracing the emerging wireless Low Earth Orbit (LEO) Satellite technologies (e.g. Starlink) to help our customers succeed in a wireless world. With over 300 customers in 90+ countries, and thanks to the flexibility and reliability of LTE/5G & LEO, we thrive where traditional networks struggle: branch and remote locations, retail sites, IoT, and maritime connectivity. Headquartered in Singapore with local operations in Australia, Malaysia, Netherlands, UK, and the United States, Blue Wireless makes the roll‑out of projects painless and predictable. Technology is only one part of our success story – our people are our secret sauce: their creativity, hands‑on attitude, and willingness to go above and beyond for our customers keep us growing.

The Role

Manage the operational affairs of Blue Wireless in Germany to optimise operational performance and contribution within Blue Wireless. You will have a variety of Operations responsibilities with a focus on Service Delivery: acting as the “air traffic controller”, ensuring the successful delivery of services for Network Solutions, and managing the end‑to‑end process from order intake to order completion. You will report to the Head of Operations EMEA.

What’s on your plate: Service Delivery and Provisioning & Order Lifecycle Management

• Order Planning – Work with customers, field engineers and other parties to schedule installations according to assigned service levels
• Order Preparation – Work with internal teams to source, configure, pack, ship and deliver all service elements
• Order Completion – Assist technical teams on the completion of orders, assist on escalations, work to customer satisfaction

Procurement and Logistics

Work with global Procurement Management to ensure timely and cost‑effective acquisition of goods and services, manage suppliers and contracts, optimise cost, and approve bills within the assigned region.

In‑life Technical Support

Support the Global Support Centre team by providing 2nd‑level local support within Germany office hours and ad‑hoc technical requests.

Partner Management

• Management of Field Engineers, Alliance Partners – including training & enablement, and ensuring work is done to specification and deadlines are met

Finance and Accounting

Support the global finance manager with bills, payments, accounting matters as required.

Process Improvement

Document and improve processes and suggest automation.

Project Management

Work with customers, partners and internal teams on complex projects as needed.

Qualifications

• Self‑starter, well‑organised, proactive colleague with the ability to keep an overview while zooming into specific orders
• Must be able to work independently and as part of a team
• Must be able to think strategically
• Bachelor’s Degree
• Strong organisational skills and attention to detail
• Excellent communication, time management and interpersonal skills
• Fluent in English and German (both written and verbal); other European languages are an advantage
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Leadership ability, multitasking, and meeting deadlines
• Strong problem‑solving skills and ability to resolve issues effectively
• Networking in telecommunications is an advantage

Benefits

• Part of a professional international team of networking solution experts
• Working with maritime and business customers across Europe
• Opportunity to shape the role and grow with the business
• Career development opportunities as the company evolves
• Workplace that values managers, peers, and meaningful work

EEO Statement

We are committed to equal employment opportunity and encourage individuals from all backgrounds to apply. If you require reasonable accommodation during the application and selection process, please let us know. We will work together to best meet your needs.