Operations Manager Housekeeping Berlin

OUR MISSION

At Unicorn, we believe that hospitality is more than just a service—it’s a promise. We are the operational backbone of some of Europe’s most forward‑thinking hotel brands: the partner guests never see, but always feel. From immaculate rooms to seamless remote check‑ins, we deliver Hotel Operations‑as‑a‑Service—housekeeping, maintenance, and guest operations—white‑labeled under our partners’ brands.

WAS DU VERANTWORTEST

• Operational Excellence at the Property Level: You will be responsible for day‑to‑day operations, working alongside a second Operations Manager, at our partner hotels in Berlin. You will ensure that housekeeping, maintenance, and service standards not only meet but exceed the expectations of our clients and guests—through daily quality audits and consistent adherence to standards.

• Team & Coaching: You lead, coach, and develop site managers and frontline crews. You build a team that takes pride in its work, is clearly led, and where talent can grow from cleaning staff to site management.

• Costs & KPIs: You think in terms of unit economics and make decisions based on data. You track cost‑per‑room and labor cost ratios weekly and provide monthly reports to the Regional Operations Manager—you spot discrepancies before they become a problem.

• Recruiting & Onboarding: You will build and maintain a talent pipeline in Berlin’s highly competitive job market, leveraging the Employment Agency, referral programs, and local networks. You will handle onboarding and training in close collaboration with Human Resources.

• Customer Partnership: You build trust through reliability and ensure that every SLA is not only met but exceeded. After all, our partners’ reputation is our reputation.

• Compliance & Standards: You ensure compliance with local labor laws, occupational safety regulations, and all Unicorn templates and framework agreements. No special local agreements may be made without the written approval of the Regional Operations Manager.

• You know Berlin: You've worked here, you're familiar with the Berlin hotel industry, and you have good connections in the Berlin hospitality sector.

WER DU BIST

You have proven experience in the hotel, serviced apartment, or hospitality industry and several years of experience in housekeeping. You can clearly demonstrate which decisions have led to your success in this field. You've already worked as a housekeeping manager—you know which cleaning products to use where.

• Business‑minded: You understand labor cost ratios and break‑even points, and you translate financial goals into day‑to‑day operations.

• People‑first Leader: You lead with empathy and clarity. You know that in a people‑intensive business, your team’s well‑being directly determines guest satisfaction.

• Resilient and calm: You stay composed when things get hectic—and in the hospitality industry, things do get hectic. You solve problems without drama and keep your team leaders and housekeepers on board.

• Versatile in your day‑to‑day work: a quality audit at the hotel in the morning, a feedback session at noon, and a shift schedule review in the evening—you switch between these tasks seamlessly.

• Tech‑savvy: You use digital shift schedules, live dashboards, and KPI tracking as naturally as others use email. 100% digital operations are the norm for you.

• Proficient in languages: Business‑fluent in German (C1+) and English (B2+). You can seamlessly transition from frontline briefings in the morning to English‑language reporting in the afternoon.

WARUM UNICORN

We’re building the next generation of hospitality services—with both feet firmly on the ground. We’re founder‑led and profitable, which means we focus on margins, quality, and efficiency—not headlines. You’ll find a team that takes pride in getting the details right, treats every guest interaction as a promise kept, and believes that the best companies are built by people who truly care.