Operations & Quality Coordinator (m/w/d)

About Us

Burgermeister is more than a burger joint – we’re Berlin’s most iconic burger brand – built on quality, passion, and a healthy obsession with the perfect patty. From the first patty under the U‑Bahn to a rapidly expanding network across Germany and Europe, we stand for handcrafted buns, carefully sourced meat, and uncompromising taste. We’re growing fast and strategically – and that’s exactly why we need someone who notices what others miss.

YOUR MISSION

As Operations & Quality Coordinator, you ensure consistent quality, cleanliness, and service standards across all Burgermeister restaurants – through regular audits, close collaboration with managers, and implementation of corrective actions. You visit locations across Germany and Europe, deliver constructive feedback, and work hand in hand with the operations team to drive lasting improvement.

Your Responsibilities

• Conduct regular quality audits across all Burgermeister restaurants – primarily Berlin, with several trips per month across Germany and Europe
• Evaluate product quality: taste, appearance, temperature, and speed of service
• Assess cleanliness and organisation – front of house, kitchen, and back of house
• Verify visible management standards: manager presence on the floor, team engagement, guest experience
• Document audit results and prepare post‑visit reports
• Run follow‑ups with restaurant managers after each audit
• Collaborate with the operations team on implementing corrective actions
• Identify recurring issues and recommend systemic solutions
• Support quality standards training for restaurant teams

What You Bring

Must‑Haves

• Experience in hospitality, QA, or operations – you understand how a restaurant works from the inside
• High level of autonomy and ability to manage your own schedule in the field
• Sharp eye for detail and a structured, methodical approach
• Ability to deliver constructive feedback and communicate effectively with managers
• Willingness to travel regularly across Germany and Europe (several times per month)
• Strong command of English – required
• German is a plus

Nice‑to‑Haves

• Knowledge of HACCP or food hygiene standards
• Experience with audit tools or quality management systems
• Background in multi‑site hospitality or a high‑growth company

What We Offer

• Impact that leaves a mark on the history of hospitality – you shape standards experienced by thousands of guests every day
• Office with a view of the Spree – because great work deserves a great setting
• Up to 32 days of annual leave
• Bonus payments
• Permanent contract – we’re planning long‑term with you
• An role with significant responsibility and room to act
• Close collaboration with the operations team and Head of Operations
• Clear path for growth within one of Germany’s fastest‑growing restaurant companies

Ready to raise the bar on quality?

Apply now – we look forward to meeting you!

Burgermeister Holding II is committed to diversity and equal opportunity.

We welcome all applications – regardless of origin, gender, age, disability, or identity.

Send us your CV and become part of the Burgermeister team.