Operations Technical Lead

Stellenbeschreibung:

Build and maintain new and replacement content sources across multiple content types
Perform end-to-end conversion troubleshooting for digital and print formats
Analyze XML, HTML, Word, InDesign, and PDF input data for conversion handling and metadata accuracy
Resolve XML markup and structural issues across content types
Ensure outputs align with product requirements and downstream platform behavior
Create and execute UAT plans and test cases
Validate functional and non-functional requirements across content and platform workflows
Track, triage, prioritize, and validate defects using tools such as Azure DevOps
Maintain and improve QA checklists, business rules, and acceptance criteria
Monitor content data pipelines from editorial through conversion to customer-ready delivery
Diagnose and remediate data, conversion, and integration issues
Coordinate with Editorial, Product, Engineering, QA, IT, vendors, and offshore partners
Investigate and resolve customer-facing concerns
Identify and support automation and AI-enabled workflow improvements
Contribute to modernization and migration initiatives by evaluating impacts, dependencies, and risks
Support improvements to conversion frameworks, blueprints, and workflows
Maintain documentation, standards, and governance
Communicate issues, risks, decisions, and impacts clearly

Requirements

2 to 3 years of experience in content operations, digital publishing, technical operations, project management or related field
Hands-on experience with XML, XSD, and markup troubleshooting
Familiarity with XSLT/XPath
Experience monitoring content data flows and resolving production issues
Strong systems thinking and troubleshooting skills
High attention to detail and quality mindset
Proven cross-functional collaboration and communication skills
Experience in automation and AI-enabled workflows
Strong documentation skills
Familiarity with Azure DevOps or Jira is a plus

Core Competencies

Demonstrates expertise in content operations and digital publishing, with a strong focus on XML, XSD, and troubleshooting. Proven ability to collaborate cross-functionally and improve workflows through automation and AI-enabled solutions.