Operations Transformation Lead

Iron Mountain is seeking an Operations Transformation Lead to join our Operations team in Germany. In this specialized role, you will serve as a tactical partner for our scanning sites, driving ground‑level transformation and sustainable change so that operational excellence, performance governance, and leadership enablement ensure long‑term stability and SLA adherence across our German operational network.

What You’ll Do (Responsibilities)

• Drive operational excellence and stabilization: conduct deep‑ dive reviews of throughput and cost drivers to implement pragmatic improvements and ensure consistent SLA adherence.
• Lead performance governance and KPIs: shift the focus from reporting overload to steering‑relevant metrics, establishing robust daily and weekly performance routines.
• Provide leadership sparring and enablement: act as a coach for site and team leads on decision‑making and escalation handling while clarifying roles to eliminate informal dependencies.
• Ensure process and compliance integrity: audit the daily implementation of security requirements and document complex workflows to ensure seamless knowledge transfer.
• Foster cross‑site engagement: collaborate across multiple locations to share best practices and create a unified, high‑performing operational network.
• Manage transformation and sustainable exit: moderate the interfaces between IT and operations, ensuring all routines are documented for a smooth handover to internal ownership.

What You’ll Bring (Skills & Qualifications)

• Operational excellence expertise: deep understanding of throughput, quality metrics, and SLA management, ideally within high‑volume BPO, scanning, or logistics environments.
• Pragmatic problem‑solving skills: proven ability to not just identify risks but implement functional solutions that reduce overlaps.
• Data‑driven mindset: a preference for steering‑relevant metrics over reporting volume and the ability to coach others to make quick, KPI‑based decisions.
• Strong documentation skills: ability to translate complex workflows into structured, accessible process documentation.
• Language proficiency: fluency in both German and English is critical for navigating between local site operations and global functions.
• Professional seniority: the emotional intelligence to act as a "sparring partner" and provide structured feedback to leadership.

What We Offer (Benefits)

• Contract Type: Fixed‑term contract.
• Location: Germany (supporting various scanning sites).
• Competitive Compensation: Salary and benefits aligned with professional experience.
• Work‑Life Balance: Flexible work options and alternative work arrangements to support your lifestyle.
• Health & Well‑being: Comprehensive health, wellness, and retirement plans.
• Growth: Opportunities for continuous learning and professional development within a global organization.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.

Requisition: J